Rishil S.

Rishil S. Email and Phone Number

Technical Support Engineer at Salesforce @ Salesforce
san francisco, california, united states
Rishil S.'s Location
County Dublin, Ireland, Ireland
About Rishil S.

“Dare to Dream, Dare to Excel”, the said was my School's motto. It has been instilled in me since early on. This is probably the reason that my life has revolved around a combination of both, academics as well as a large number of additional activities that I have participated in. I am firm believer of the idea that knowledge is shared at a large number of avenues, and each must be explored at various stages. Admittedly, on papers I could have done better at scoring during my college, but then I have no regrets because my learning has been immense.I have an Erudition of data and business analysis, visualization and programming and a great Business Acumen looking for Analyst and Sales job in IT sector. Proficient in technologies like PowerBI, SQL Server - (SSIS,SSAS,SSRS), C++ and Python additionally acquired skills in web-designs by mastering HTML, CSS, JavaScript and Ionic Framework and supplementally a deep understanding of Unity Engine with formidable project management skills. Over the course of my career I have had multiple experience as Interns for Techsperia and MVP Studios where I was successful in gaining the confidence of all my my clients handled and have increased the company's revenue by 20% and also have received an intense training for communicating, handling and providing sales support to customers while working as Customer Support Agent for EE Ltd. at Infosys BPM where I have handled more then 1500 customer and have acquired more 300 customers.Skills : C, C++, SQL, HTML, CSS, Javascript, PHP, C#, Python, JAVA, SQL Server, Data Quality Service, MySQL, T-SQL, Azure Data Factory, PowerBI, Tableau, Microsoft Office, PRINCE2, Communication skills, Interpersonal and Consultative skills, Facilitation skills, Organizational skills, Requirements engineering, Costs benefit analysis

Rishil S.'s Current Company Details
Salesforce

Salesforce

View
Technical Support Engineer at Salesforce
san francisco, california, united states
Website:
salesforce.com
Employees:
46706
Rishil S. Work Experience Details
  • Salesforce
    Technical Support Engineer
    Salesforce Apr 2023 - Present
    Dublin City, County Dublin, Ireland
  • Accenture
    Junior Pst Analyst
    Accenture Jan 2022 - Aug 2023
    Ireland
  • Mvp Studio
    Intern
    Mvp Studio Jul 2021 - Feb 2022
    Ireland
    Defined, standardized & identified KPIs like Growth in Revenue, Gross Profit Margin (GPM) to stakeholders.Conducted exploratory data analysis using Excel, Python and SQL to get insights into company’s financial progress and utilized these results to promote targeted marketing and finding gaps causing delays in project delivery which increased company’s revenue by 18%Produced reports for PMs of organization leveraging MySQL, Python and PowerBI to identify factors delaying the project and recommended actionable insights resulting in an 8% increase in project health.Analysed and extracted customer data from Snowflake data warehouse utilizing SQL queries, devised strategic metrics to provide valuable insights for clients to improve energy star rating by developing reports.
  • Infosys Bpm
    Customer Technical Support (Part Time)
    Infosys Bpm Apr 2021 - Aug 2021
    Ireland
    Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services.Dealing with customer complaints and resolving them using technologies like NEST, CNE and Citrix or get a relevant agent involved.Following company’s communication procedures and policies and handled more then 1500+ customers.Utilising technologies like IRP EE and CCE softphone to handle a high volume of calls.
  • Welset Engineers
    Technical Consultant (Contract)
    Welset Engineers Jun 2018 - Jul 2019
    Mumbai Area, India
    Welset Engineers is engaged in the Manufacturing and Supplying of Automotive Clutch Plates, Automotive Clutch Lever Kit, Automotive Clutch Cover Assembly and Automotive Clutch Facings.Managed software designing process from inception, developing time-integrated plans for product introduction enhancing the performance by 20%Empowered the labour workforce efficiently by analyzing the production data and identifying the fault and improving the production speed by 50%Developed and managed corporate PR campaigns in collaboration with web-partners and fraternity; prepared and released company website -http://welsetauto.com
  • Techsperia
    Intern
    Techsperia Aug 2014 - Aug 2015
    Borivali
    Techsperia is an established, award winning IT services company headquartered in Mumbai, India building tailor-made pixel perfect solutions for businesses.Led cross-functional team in developing platform potential and commercialization. Identifying strategic consumer target and product positioning resulting in increase in consumer satisfaction by 25%Assembled, maintained and managed office resources Designing websites like Bio-fruit Trading and IGAPL

Rishil S. Education Details

  • Mukesh Patel School Of Technology Management & Engineering
    Mukesh Patel School Of Technology Management & Engineering
    Information Technology
  • Shri Bhagubhai Mafatlal Polytechnic
    Shri Bhagubhai Mafatlal Polytechnic
    Information Technology

Frequently Asked Questions about Rishil S.

What company does Rishil S. work for?

Rishil S. works for Salesforce

What is Rishil S.'s role at the current company?

Rishil S.'s current role is Technical Support Engineer at Salesforce.

What schools did Rishil S. attend?

Rishil S. attended Trinity College Dublin, Mukesh Patel School Of Technology Management & Engineering, Shri Bhagubhai Mafatlal Polytechnic.

Who are Rishil S.'s colleagues?

Rishil S.'s colleagues are Ashwani Tripathi, Joe Pulice, M.b.a., Ts Sci, Amanda Love, Cpa, Patrick M., Padma Kurapati, Isabel Meyercord, Jessica Chen.

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