Rishi Lall Email & Phone Number

Toronto, Ontario, Canada

•Work with senior solution architects and senior management in Red Hat to build processes around project governance, resulting in enhanced project reporting, cost reduction, and efficiency. Facilitate weekly meetings, draft meeting minutes, lead team to adopt agile methodologies, and migrated team to Kanban framework with the implementations of Trello, ServiceNow and Google Task Board for project tracking and reporting. •Migrate Trello based ticketing system to ServiceNow. Implement, document, and maintain the ServiceNow platform to meet partner requirements that supports ITIL, business processes and the delivery of products. Create and actively manage visual project dashboards used by senior executives for quarterly reporting and resource management.

Toronto, Ontario, Canada

• Coordinate and deliver software updates into test and production environments for major Canadian banks.• Manage scope and schedule of all deliverables, create documentation for reporting and data analyses, and communicate issues to quality assurance, development, and IT teams to mitigate risks.

Toronto, Ontario, Canada

• Provided administrative and project coordination support to a team of 8 project managers on 50+ projects for major Canadian banks. • Provided data analysis and capacity planning for client-specific data, monitored project status, and reported project details (e.g., forecast trends, financial statistics) to senior management.

Toronto, Ontario, Canada

• Collaborated within a cross-functional team to coordinate software upgrades and data migrations for 20,000+ TD employees across Canada in-person and virtually.• Tracked project deliverables, and documented project logs, milestones, and lessons learned. Used JIRA software to plan, track, and manage software defects. • Consulted with pilot users to determine user readiness and compliance, and gathered data for performance metrics.

Toronto, Canada Area

Work closely with project manager and team to implement new and customized in-flight entertainment media for the low-cost leisure subsidiary of Air Canada.

Toronto, Canada Area

As a station attendant at Pearson Airport, I was responsible for loading and unloading large passenger aircraft safely using a variety of equipment. Working under tight deadlines in a team-based environment, I communicated with key stakeholders consistently to ensure effective use of resources regarding aircraft operations.

Toronto, Canada Area

• Assumed leadership role to develop and manage daily operational plans for aircraft and staff to ensure allocated resources were used to maximum efficiency and within compliance in fast-paced environment.• Proactively and flexibly coordinated with internal airline departments regarding operational and cost performance issues, analyzed available resources, and recommended safe and effective courses of action. Revised plans to accommodate the innumerable schedule changes, operational delays, emergency responses, and day-of complaints using problem solving and risk management skills.

Toronto, Canada Area

Worked closely with key stakeholders to define scope and deliverables of new marketing campaign for the Transitional Employment Program, which provides competitive employment and job training supports to individuals with mental health illnesses. Accountable for stakeholder, risk, communication, time, and cost management.

Toronto, Canada Area

As a financial service representative for a major financial institution, I helped clients with account maintenance and day-to-day banking activities. I also educated clients about various financial products and the benefits they offer.

Mississauga, Ontario

Initiated and closed sales for a leading supplier of home renovation products by educating consumers about various products. Generated lead quotations and educated consumers about various financing options to expand and retain customer base.

Bachelor Of Commerce - Bcom, Business Administration And Management, General

Certificate, Project Management

Activities and Societies: Executive Committee Member of Project Management Club.Part of the executive leadership team which pioneered.

Graduate Certificate, Project Management

Bachelor Of Commerce - Bcom, Business Administration And Management, General

Education record