Product Specialist
CurrentDesigned various customer onboarding programs, specific to the services subscribed to like pricing generation, manufacturing set-up etc.Established KPIs, and made data driven changes as required, decreasing the onboarding time.Created and managed comprehensive product documentation, including user manuals, guidelines, tutorial videos, and certification courses, to streamline onboarding for new clients, re-engage churned organizations, and train internal employees.Organised student… Show more Designed various customer onboarding programs, specific to the services subscribed to like pricing generation, manufacturing set-up etc.Established KPIs, and made data driven changes as required, decreasing the onboarding time.Created and managed comprehensive product documentation, including user manuals, guidelines, tutorial videos, and certification courses, to streamline onboarding for new clients, re-engage churned organizations, and train internal employees.Organised student workshops in collaboration with the Furniture and Fittings Skill Council to educate freshers on Infurnia, facilitated their hiring by our existing clients. This initiative increased software usage, addressed clients' hiring challenges, and fostered a community of loyal Infurnia users.Built a library of over 800 articles on intercom, raising the query resolution rate via self serve content upto 87%. Ensured business development cohorts are updated on latest product releases.Formulated complete designer workflow, managed catalogue, created solution for API integration with SAP and Pulse for all India store of HomeTown.Handled US-based design studios and onboarded them on the platform.Conducted weekly webinars to boost software usage, achieving an 80% attendance rate among the client base. Show less
