Highly motivated and innovative professional with decades of experience with a talent to lead security technical teams and seamlessly plan Security operations by adopting and operating in a zero-trust model to safeguard the organization's information assets.Reputed goal-oriented project leader who possess a history of delivering high-impact security solutions in Infocom industries and head with expertise in designing & developing secure eco system and strategic planning.

Establishing strategic direction along with ensuring alignment across the security landscape identifying areas of weakness and non-compliance• Directed and created compliance-orientated policies and procedures to help implement Cyber Essentials and ISO 27001 in line with regulatory procedures• Reviewed and analysed project and operations processes, rules, and procedures; recommended change improvements as needed• Effectively managed 30+ employees across multiple remote locations, overseeing all aspects of performance management, training, and development• Chaired and project-managed security and network upgrades by promoting robust IT security policies and procedures utilizing Antivirus, Proxy, Vulnerability Management, SCCM, and Web Proxy applications • Gained vast experience in developing a deep understanding of business stakeholder requirements to drive strategic management information reporting and operational insights from multiple sources• Worked across the organization to improve service management channels, change management and engagement terms for programs of work

• Customer Relationship Management, Service Delivery, with respect to Security, compliance, and event management system• Responsible for managing a strong team of 25 + IT Professionals, which includes Security and compliance SME / NMS SME project lead,• Single point of contact for security, compliance, NMS, and Global Delivery Framework (GDF)• Responsible for Network Monitoring tools Management, Which includes Network Performance Management (NPM), Network Configuration Management ( NCM) IP address Management (IPAM) modules of Solarwind.• Based on industry best practices Configuration and Management of network alerts to avoid any incident and smooth functioning of IT services. • Responsible for reports atomization through NMS to ensure that the right set of alerts and reports are delivered to relevant stakeholders at the right time so that corrective action can be taken proactively and any business impact due to events can be avoided. • Responsible for Disaster Recovery, Test case design, and Execution of Test Cases to ensure business continuity in case of any disaster.• Responsible for the design of standard processes, standard operation procedures (SOP, s), and enforcement at ground level to ensure the • As a pool Manager responsible for Global Delivery Framework enforcement to ensure the standard operation across pools• Single point of contact for the service management team to participate in problem, change and build management process. • Encourage the team to involve DPP (Defect prevention program) framework through 6Sigma methodology, ( completed 3 Green Belt and 6 white belt projects) for operation efficiency,• Responsible for information security and compliance operation of a giant telecom client and was also responsible to meet the complex regulatory and other compliance requirements of SOX, PCI DSS, and ISO 27001 as well internal Audits of IBM which include, Corporate, Business control review, KCO, and 4DD.

• Supervising after i-ways support (Largest cyber café chain of India) and new CBD projects in the entire Northern Region with a team of 35 engineers. • Configuring Infrastructure monitoring to provide 100% uptime to customers.• Analysing Root cause of problem to avoid reoccurrence and Maintain SLA Resolved 100% complain in committed time frame.• Maintaining documents for monthly, weekly MIS Generation for Iway operation and new project to measure the Team performance. • Defining and implementing all control room project in north India in this project we are installing full control room of CTO including (IBM firewall on Linux, 2950 Cisco switch make VLAN for each trunk).• Performing Installation of SME (Small Medium enterprises) customer on fibre. In this project we connect the Customer on fiber with the nearest Fibre POP along with Broadband router and provide 512Kbps connectivity to customer

NOC Operation Engineer