212 CONSULTING is a distinguished accounting and consulting firm committed to assisting Micro, Small, and Medium Enterprises (MSMEs), the startup community, as well as multinational companies and foreign investors looking to establish a business presence in the Philippines. Our array of essential corporate services includes business registration and accreditation, meticulous accounting and bookkeeping, expert tax compliance and consulting, insightful human resource consulting, efficient payroll processing, advisory services, and seamless implementation of IT solutions.

Metro Manila, Philippines• Spearheaded offshore company's business operations and maximized financial performance in the region by supporting solution offerings in Revenue Cycle Management and Payer & Provider Services.• Orchestrated the daily operations of delivery centers, including managing the local shared service functions (HR, Training, Talent, IT, Finance, Quality), fostering the development of people capabilities, boosting business growth and revenue generation, and maintaining facility infrastructure.• Enforced full statutory compliance within the region of operation, demonstrating up-to-date knowledge of relevant laws and regulations in a dynamic field.• Iimplemented the regional location strategy at Tier 2 island locations for hybrid, hub, and spoke modes; evaluated the success of selected approaches based on metrics such as transportation costs, inventory levels, and overall operational efficiency. • Liaised between distributed locations to align objectives, standardize expectations, and share knowledge. • Controlled the delivery of onboarding and training sessions to promote swift integration, high productivity, and regulatory/best practice adherence.

The Healthcare Information Management Association of the Philippines, Inc. (HIMAP) is a pivotal force in promoting and representing the Philippine healthcare information management (HIM) services globally. As a non-stock, non-profit industry organization, HIMAP is recognized by the Philippine government and the Business Process Outsourcing (BPO) industry for its significant role in the healthcare outsourcing sector.HIMAP is dedicated to creating a vibrant environment where members achieve the highest professional standards and business growth. We serve diverse stakeholders, including HIM service organizations, clinical documentation providers, healthcare IT providers, training institutions, vendors, and corporate partners.

• Bridged communications between the Global Chief Operations Office based in New Jersey and frontline teams, relaying corporate mandates, shifting priorities, and anticipated impacts on day-to-day operations.• Oversaw the local shared service functions (HR, Training, Recruitment, Compliance, Business Excellence, IT, Finance), including day-to-day activities and service delivery.• Translated complex datasets into successful business decisions; ensured the efficient allocation of 10,000 FTE resources across the APAC region and annual operating expenses of $150M; monitored P&L of ~$50M.• Coordinated a range of services including Payer & Provider Services, Finance Accounting and Procurement, HR Services, Transaction Processing, Healthcare Customer Care, Workers Compensation, Learning Services, and Customer Experience offerings for Fortune 100 companies.• Served as the point of contact for escalated inquiries/issues/concerns and relationship management with high-profile client representatives. • Accelerated revenue generation by negotiating and closing the first domestic deal for Conduent for 1500 FTE with $18M TCV over 3 years.

Owners & deployment facilitators for all organizational processes namely – Ops Performance & Governance, Operations Management Practices, Cost. People Performance Management. Co-ownership of improvement in CSAT and NPS goals, delivering cost optimization targets.

Oversee and manage the Finance & Payment Services Operations for all the business units with overall responsibility for the account such as service delivery, operations, HR, IT and facilities. My responsibilities include:- Overall control of planning, staffing and budgeting, coupled with people management responsibilities.- Manage expense priorities and recommend and implement changes to methods for the business units.- Provide budget analysis, labor planning, problem resolution and coordination of activities between client and company personnel.- Establish operational objectives and work plans, and delegate assignments to subordinate managers.- Develop systems and services that support Xerox and business unit needs; provides leadership and focus in area of expertise.- Responsible for achieving measurable results on time and on budget.- Develop and subsequently implement new projects, policies and procedures for the department(s) to meet specific goals.- Formulate and implement procedures on operational processes’ ensures operations’ effective achievement of objectives.- Prepare related reports and audit current procedures to monitor efficiency of operations.- Ensure that business practices are performed in accordance with Xerox policy, procedure and applicable federal, state and local laws and regulations.- Build a cohesive team by championing quality, integrating team efforts through status meetings, sharing appropriate information and building depth of expertise.

• Contributed to the PH Senior Executive Leadership Team, reporting to the Philippines Country Manager.• Supervised and directed the operations of the Finance & Accounting (R2R, P2P, OTC, T&E) and Supply Chain Management Tower for the Manila Delivery Center.• Assigned accountability for all aspects of the F&A Tower, including service delivery of all accounts and administrative/cross-tower coordination.• Interpreted qualitative feedback and quantitative metrics to assess service satisfaction and gaps. • Reviewed existing processes and procedures and identified opportunities to streamline/improve delivery and establish a process-centric operations unit.• Maintained oversight of all Quality Management and Six Sigma programs.• Guided teams responsible for the perspective process at the geography level, assuring the effectiveness of process controls and the achievement of overall process competitiveness and process targets.• Conducted individual-, team-, department-, and location-level performance evaluations and provided recommendations for hard/soft skill improvement; pinpointed exceptional individuals for career/leadership advancement tracks. • Initiated a process-led practice organization to transform the role of the local delivery team from 'order takers' to 'partners.’

F&A + SCM Unit of the company which provides multi-process services for Multinational Companies covering: OTC, P2P, R2R, T&E and Supply Chain Management

Accountable for the perspective process responsibilities at the geography level. Responsible for effectiveness of process controls & efficiency and achievement of overall process competitiveness and process targets.Implementation of the global process strategy by the GDPL on a geo level and maintain continued relationship with the senior Operation Manager in order to ensure proper execution in delivery

Serving clients in a range of industries including financial services, telecommunications and government. Its services include customer care, customer retention and revenue recovery.

Delivery Lead for Accounts Payable / Travel & Expense / and Response Centre ( in bound calling ) processes for a UK based pharmaceutical major having current annual turnover of approx GBP 20 Billion