Rishi Raj Verma Email & Phone Number

Noida Area, India

• Performed upgrade as well as upgrade assessment from 7.8.x, 8.1.x to 8.1.1.x, IP2015 for several customers.• Worked at client’s site, to help customer team in technical challenges and design the integration frame work.• Reviewing design and configuration of customer implementations, providing recommendations and designing & implementing solutions for challenging business requirements in the areas of Scripting, Configuration, and Performance. Experienced with reviewing Siebel 7.x through Siebel 8.x.• Assisted several clients with solving technical and design issues, troubleshooting of Memory Leak issues, Oracle SQL tuning and Siebel OM crashes.

As an offshore Technical Team Lead, I was responsible for the following tasks:• Gathering business requirements from client and defining technical specifications.• Done gap analysis and prepared detailed design document for new requirements.• Co-ordinating with business peoples for new enhancements in the system.• Co-ordinating with business peoples for Business Acceptance testing.• Done peer reviews for projects.• Design and developed the new EIM process which creates the orders in the Siebel using the campaign responses and also automate the process to integrate the newly created order with SAP.• Gathering requirements and defining technical specifications for IVR/WEB Recall/Rework Process.• Developing new Recall/Rework Screen which will allow a global view of the affected unit as it relates to Prospects, Contacts, Campaigns, Account, Repair Information (claim detail), Repair Status, Service Requests, Service Schedule, Offers, and “Sold To” informationWorked as Technical Specialist at on site (Whirlpool USA) from Dec, 2004 to March 2006.

Mba, It

Bachelor Of Commerce (B.Com.), Business/Commerce, General