Senior Manager, Service Management – Apac
Current
Jul 2023 - Present
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Rishi Rawat Email & Phone Number
Service Delivery Management | Customer Obsessed | Driver of Growth | ITIL | Power BI | USA B1/B2 Visa | Senior Manager, Service Management – APAC @ CSG
at
CSG
1 work email found
@rediffmail.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Service Delivery Management | Customer Obsessed | Driver of Growth | ITIL | Power BI | USA B1/B2 Visa | Senior Manager, Service Management – APAC @ CSG
Location
Pune, Maharashtra, India
Company size
Who is Rishi Rawat? Overview
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Quick answer
Rishi Rawat is listed as Service Delivery Management | Customer Obsessed | Driver of Growth | ITIL | Power BI | USA B1/B2 Visa | Senior Manager, Service Management – APAC @ CSG at CSG, a company with 4904 employees, based in Pune, Maharashtra, India. AeroLeads shows a work email signal at rediffmail.com and a matched LinkedIn profile for Rishi Rawat.
Rishi Rawat previously worked as Senior Manager, Service Management – APAC at Csg and Manager, Service Management - APAC at Csg. Rishi Rawat holds Bachelor Of Computer Application, Computers from Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidhyalaya.
Company email context
Email format at CSG
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*@rediffmail.com
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Profile bio
About Rishi Rawat
In my professional career, I have diverse experience in Service Delivery, Project Management and Execution, Program Management, and Production Support following ITSM principles. Have an excellent ability to communicate professionally at all levels with strong leadership attributes, a positive outlook for constant improvements, and a relentless commitment to achieving targets.In CSG as a Service Manager - APAC, I am in a customer-facing role for 15 clients.
Listed skills include Pre Sales, Service Delivery, Unix, Bss, and 17 others.
Current workplace
Rishi Rawat's current company
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Csg
8 roles
Rishi Rawat work experience
A career timeline built from the work history available for this profile.
Manager, Service Management - Apac
- As a Service Manager - APAC, I am in a customer-facing role for multiple clients. My responsibilities span across aspects of Client Management and Governance for Support and Maintenance and Managed Services Customers..
- Driving a team delivering SLAs and milestone-based deliverables on target for Operations
- Development (where applicable) and/or Support of the CSG software assets and solutions
- Service Catalogue Domain maintenance
- Working in partnership with the CSG Sales Team, Senior Management Team, and other CSG competency-based functions/teams e.g., PS, PE, L3, and L4.❖ I am honored with CSG’s very prestigious “Game Changer” award in 2021.
Mar 2019 - Jun 2023
Production Manager
- My role in Amdocs was a combination of program management and production manager. As a program manager below is the list of key projects which I have managed
- OS Migration
- Deployment of changes on the existing stack
- Product version upgrades
- Patch deployment and managementAs a production manager, I was accountable for ensuring the application uptime as per the agreed SLA and beyond for mission-critical applications. I consider myself to be good at.
- CRM (APP and DB)
Aug 2014 - Mar 2019
Manager
- Lead TechOps for BSS systems for 23 circles with a team size of ~40 engineers
- Lead the BSS Migration from BSCS 6.0 to Amdocs CES 7.5
- Accountable for operations of applications like BSCS Billing, RECC, Vas CDR Rating, Provisioning, Payment, OSSAPPs, CMS, and Credit & Control System
- Led/interacted with vendors like ATOS, Amdocs, and TCS for Bug Fixing and New Requirements, System Transformation, Implementation, and Integration in billing applications.
- System integration of Billing System with CRM, IPOS, IN, UPSS, OF, FMS, EAI & CPOS
- Responsibilities - Capacity Planning, KPI monitoring, SOP, security, and Audit compliance
Dec 2010 - Aug 2014
Senior Sme (Acting Gl)
- Customization and Technical support in Clarify CRM Software
- Worked in the CRM division of the company and provided Level 2 technical support to customers.
Jun 2007 - Dec 2010
Engineer - Technology Solutions
- Support for BSCS 6.0 for all circles
- Enhancing existing applications, process optimization, and design; developing new tools based on the user requirement.
- BSCS baseline realignment for standardization across thirteen instances of the billing system
- New Circle Rollout and BSCS implementation with the integration of surround systems
Jan 2005 - May 2007
Software Engineer
Applitech Tendercity.Com (I) Pvt. Ltd.
Jun 2003 - Dec 2004
Technical Executive
Pentasoft
Sep 2001 - Feb 2003
Team & coworkers
Colleagues at CSG
Other employees you can reach at csgi.com. View company contacts for 4904 employees →
KW
Kendra Williams
Colleague at CsgMelbourne, Victoria, Australia, Australia
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RG
Ritesh Ganguly
Colleague at CsgKolkata, West Bengal, India, India
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SK
Saritha Kankatala
Colleague at CsgStockholm, Stockholm County, Sweden, Sweden
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SK
Steve Kenealy
Colleague at CsgGretna, Nebraska, United States, United States
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AS
Allison Schmitt
Colleague at CsgTampa, Florida, United States, United States
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SN
Sushma Nayak
Colleague at CsgIndia, India
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JR
Jeff Riggs
Colleague at CsgLincoln, Nebraska, United States, United States
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PC
Prakash Chandra
Colleague at CsgBengaluru, Karnataka, India, India
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DM
Dmitriy Moroz
Colleague at CsgGlenview, Illinois, United States, United States
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SK
Sushma K
Colleague at CsgBengaluru, Karnataka, India, India
View →
Kendra Williams
Colleague at CsgMelbourne, Victoria, Australia, Australia
View →
RG
Ritesh Ganguly
Colleague at CsgKolkata, West Bengal, India, India
View →
SK
Saritha Kankatala
Colleague at CsgStockholm, Stockholm County, Sweden, Sweden
View →
SK
Steve Kenealy
Colleague at CsgGretna, Nebraska, United States, United States
View →
AS
Allison Schmitt
Colleague at CsgTampa, Florida, United States, United States
View →
SN
Sushma Nayak
Colleague at CsgIndia, India
View →
JR
Jeff Riggs
Colleague at CsgLincoln, Nebraska, United States, United States
View →
PC
Prakash Chandra
Colleague at CsgBengaluru, Karnataka, India, India
View →
DM
Dmitriy Moroz
Colleague at CsgGlenview, Illinois, United States, United States
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SK
Sushma K
Colleague at CsgBengaluru, Karnataka, India, India
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2 education records
Rishi Rawat education
Bachelor Of Computer Application, Computers
Post Graduate Diploma In Advance Computing, Computer Science, Advanced Computing
FAQ
Frequently asked questions about Rishi Rawat
Quick answers generated from the profile data available on this page.
What company does Rishi Rawat work for?
Rishi Rawat works for CSG.
What is Rishi Rawat's role at CSG?
Rishi Rawat is listed as Service Delivery Management | Customer Obsessed | Driver of Growth | ITIL | Power BI | USA B1/B2 Visa | Senior Manager, Service Management – APAC @ CSG at CSG.
What is Rishi Rawat's email address?
AeroLeads has found 1 work email signal at @rediffmail.com for Rishi Rawat at CSG.
Where is Rishi Rawat based?
Rishi Rawat is based in Pune, Maharashtra, India while working with CSG.
What companies has Rishi Rawat worked for?
Rishi Rawat has worked for Csg, Amdocs, Ibm India Pvt. Ltd., 3I Infotech, and Applitech Tendercity.Com (I) Pvt. Ltd..
Who are Rishi Rawat's colleagues at CSG?
Rishi Rawat's colleagues at CSG include Kendra Williams, Ritesh Ganguly, Saritha Kankatala, Steve Kenealy, and Allison Schmitt.
How can I contact Rishi Rawat?
You can use AeroLeads to view verified contact signals for Rishi Rawat at CSG, including work email, phone, and LinkedIn data when available.
What schools did Rishi Rawat attend?
Rishi Rawat holds Bachelor Of Computer Application, Computers from Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidhyalaya.
What skills is Rishi Rawat known for?
Rishi Rawat is listed with skills including Pre Sales, Service Delivery, Unix, Bss, Open Source Software, Shell Scripting, Telecommunications, and Pl/Sql.
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