As a Service Manager - APAC, I am in a customer-facing role for multiple clients. My responsibilities span across aspects of Client Management and Governance for Support and Maintenance and Managed Services Customers. It also includes the following:• Driving a team delivering SLAs and milestone-based deliverables on target for Operations• Development (where applicable) and/or Support of the CSG software assets and solutions• Service Catalogue Domain maintenance• Working in partnership with the CSG Sales Team, Senior Management Team, and other CSG competency-based functions/teams e.g., PS, PE, L3, and L4.❖ I am honored with CSG’s very prestigious “Game Changer” award in 2021.

My role in Amdocs was a combination of program management and production manager. As a program manager below is the list of key projects which I have managed• OS Migration• Deployment of changes on the existing stack• Product version upgrades• Patch deployment and managementAs a production manager, I was accountable for ensuring the application uptime as per the agreed SLA and beyond for mission-critical applications. I consider myself to be good at localizing the issues which gave me an edge over my peers for solving the problems faster. Key applications which I have managed are below:• CRM (APP and DB)• Billing System• Order Management System• Client-Server Applications• Enterprise on Demand• Telegence Long Distance• CMG (Context Manager – Load Balancer application between Network to Billing System)• Non-Dox (Examples - CCPM, CIM, iSTAR) applications.Overseas Experience• Jakarta, Indonesia• Buenos Aires, Argentina • Valid USA B1/B2 Visa till July 2026

• Lead TechOps for BSS systems for 23 circles with a team size of ~40 engineers• Lead the BSS Migration from BSCS 6.0 to Amdocs CES 7.5• Accountable for operations of applications like BSCS Billing, RECC, Vas CDR Rating, Provisioning, Payment, OSSAPPs, CMS, and Credit & Control System• Led/interacted with vendors like ATOS, Amdocs, and TCS for Bug Fixing and New Requirements, System Transformation, Implementation, and Integration in billing applications.• System integration of Billing System with CRM, IPOS, IN, UPSS, OF, FMS, EAI & CPOS• Responsibilities - Capacity Planning, KPI monitoring, SOP, security, and Audit compliance

• Customization and Technical support in Clarify CRM Software• Worked in the CRM division of the company and provided Level 2 technical support to customers.

• Support for BSCS 6.0 for all circles• Enhancing existing applications, process optimization, and design; developing new tools based on the user requirement.• BSCS baseline realignment for standardization across thirteen instances of the billing system• New Circle Rollout and BSCS implementation with the integration of surround systems