Rishi Sood Email & Phone Number

Vancouver, British Columbia, Canada

-Provide proactive technical support and troubleshooting to diverse users on wide range of IT-related issues.-Manage software and hardware failures and identify network problems related to Modems, Switch, Firewalls.-Ensure timely resolution of all issues by maintaining consistent communication with end users and making follow ups.-Delivering exceptional client experience while staying within our support scope guidelines.-Hands on experience with UD and ServiceNow case management system.

Burnaby, British Columbia, Canada

-Hands on experience with troubleshooting Fiber internet lines and Telus ONT, modems.-Delivered Technical understanding and resolving issues to company clients via phone, email and in person support and resolve all Mac and Pc related issues.-Administered wide infrastructure consisting of hardware, software, LAN and telecom systems.

Surrey, British Columbia, Canada

-Test, analyze, diagnose and repair electronic devices and components to ensure products are fully functional.-Inspect parts ensuring quality compliance.-Unlocking/software restore and minor motherboard restoration.

-Test, analyze, diagnose and repair electronic devices and components to ensure products are fully functional.-Inspect parts ensuring quality compliance.-Unlocking/software restore and minor motherboard restoration.

Business, Business Administration And Management, General

Advance Certificate, Web And Mobile Computing

HTML5, CSS3, JavaScript C# System Analysis and Design