As an Assistant Systems Engineer in TCS, I was responsible for performing troubleshooting investigations reviewing front-end applications by gathering information and using troubleshooting tools. The backend troubleshooting was done by capturing log files and analyzing workflows. Documentation of notes, resolutions and other knowledge article was performed throughout the lifecycle of the investigation. I resolved internal and external customer requests through a ticketing system. Worked closely with the other IT teams to ensure that tickets are addressed within the SLA and resolutions provided are reliable, efficient and scalable. I possess excellent communication skills and the ability to multitask effectively. I am passionate about understanding and using technology to tackle real-world challenges.