Rishitha Dasari Email & Phone Number

Alpharetta, GA 30005

Alpharetta, Georgia, United States

• Responsible for full-cycle recruiting including sourcing, screening, qualifying, submitting, scheduling interviews and closing IT candidates for contract and direct hire opportunities.
• Working with direct clients on Contract, Contract to hire.
• Good experience with US citizens and Green card, H1 B Transfers for C2C Requirements.
• Good experience with Oorwin ATS in talent Searching/ sourcing.
• Have an extensive work experience with sourcing tools like monster, Career Builder and Dice.
• Strong experience in talking and screening the candidates regarding their previous experience, technical expertise, rates, notice period, relocation, RTR and communication skills, Etc.,

Hyderabad, Telangana, India

• Maintain detailed records of user interactions, including inquiries, complaints, resolutions, and feedback, accurately documenting actions taken and solutions provided. Generate reports as required by management to.
• Provide prompt and accurate assistance to UPS customers via chat, addressing their inquiries, concerns, and requests related to package tracking, delivery status, shipping rates, and other shipping-related queries.
• Develop a comprehensive understanding of UPS products, services, policies, and procedures to effectively assist customers and provide accurate information and guidance.
• Utilize chat platforms and tools to engage with customers in real-time, responding to their messages promptly, professionally, and courteously. Maintain multiple chat sessions simultaneously while ensuring accuracy and.
• Diagnose and troubleshoot customer issues and concerns, such as package delays, missing shipments, address corrections, and delivery exceptions, following established protocols and escalation procedures to resolve.
• Navigate and utilize UPS systems, databases, and software applications effectively to access customer information, track packages, process requests, and perform other tasks required to support customers' needs.

Bachelors, Biology/Biological Sciences, General

Interior Desinging, Interior Design, A