Rishitha Surineni Email & Phone Number

Halifax, Nova Scotia, Canada

• Defined business requirements with user groups, resulting in a 25% improvement in order management efficiency through custom applications and workflows.
• Advised clients on workflow adjustments, boosting process efficiency by 20%, and configured core settings and UI customizations, enhancing usability by 30%.
• Designed and documented workflows for Incident, Change, Service Requests, and SLAs, reducing manual process time by 40% and increasing compliance accuracy by… Show more
• Designed and documented workflows for Incident, Change, Service Requests, and SLAs, reducing manual process time by 40% and increasing compliance accuracy by 25%.
• Coordinated with stakeholders and offshore teams, resolving 90% of issues within set SLAs, and improved system performance monitoring with diagnostics that reduced downtime by 15%.
• Automated complex tasks and integrated external applications using ServiceNow Orchestration, including Amazon EC2 provisioning, achieving a 35% increase in task speed and reliability.

Hyderabad, Telangana, India

• Integrated CMDB with BMC Helix (Discovery). Data discrepancies were reduced by 30%, guaranteeing a more comprehensive and integrated IT environment.
• Developed and deployed an IT Asset Management (ITAM) Framework, enhancing asset tracking, lifecycle management, and cost control by 90%. Oversaw end-to-end configuration activities, ensuring all Configuration Items.
• Customized and migrated update sets to production with a 95% success rate,… Show more
• Customized and migrated update sets to production with a 95% success rate, improving efficiency by 90%, accuracy by 85%, and system functionality by 80% through UI actions, policies, ACLs, Record Producers.
• Orchestrated end-to-end change management processes in ServiceNow, encompassing request submission, assessment, approval, implementation, and post-implementation review through CAB, which resulted in a 25% boost in the.
• Played a vital role as a developer in three major ServiceNow upgrades (Quebec, Rome, Sandiego), showcasing proficiency in version migrations and platform enhancements

Master'S Degree, Business Data Analytics

Bachelor'S Degree, Computer Science