Organized collaborative sessions with stakeholders to gather detailed requirements, translating business needs into functional specifications.Produced comprehensive business requirement documents, defining project scope and detailing functional requirements and Used Cases for clear project execution.Designed an interactive dashboard, enhancing communication among stakeholders and development teams.Utilized Azure DevOps Boards to meticulously track project progress, ensuring timely delivery and effective project management.Led user acceptance testing, maintaining traceability with business requirements to align with stakeholder expectations.Implemented and guided agile practices, facilitating scrum meetings such as Daily Scrum, sprint planning, review, and retrospective.Proactively addressed impediments by collaborating with interconnected teams.

Worked on project titled “A study of performance appraisal system of Indian Oil Corporation Ltd”. Used Regression Analysis to find the impact of frequent feedback in IOCL’s performance appraisal system. Gathered primary data through interviews to support the research. Proposed a new performance appraisal system for IOCL as per the findings of the study.

Worked in the Mortgage Operations India Department of the Royal Bank of Scotland.Responsible for using the Group Mortgage System (GMS) and IDM Find to analyze the information provided by customers applying for a loan in RBS. Used GMS Summit to generate the certificate of interest if demanded by the customers. Used GMS Summit to generate the redemption statements when demanded by the customers. Used the Product Control Tool to ensure that the correct product was offered to the customer. Kept accurate records of day to day operations, logging incidents and identified trends. Managed a team of four, administered work allocations and assured target completions.

Suggested an ESOP Model to MSC which it can implement in the near future. Carried out the project with the help of the chartered accountant and project managers.

Made and presented a statistical report on the level of satisfaction of bank's customersby Digital Banking Services of the bank. Also worked as a sales intern dealing in Insurance Policies.Worked with the Relationship Managers and Relationship Banking Head.