• Managed the restructuring of client intake into a four-person department, including the incorporation of front desk receptionist duties. • Developed intake tracking system for the project:HOMES volunteer department, which provides wheelchair ramps, grab bars, railings, and other basic carpentry repairs to about 400 clients a year.• Improved collaboration between Affordable Housing Department and Energy Conservation Department intake teams, including a redesign of client focused informational materials. • All duties included in the Client Services Supervisor position below.

• Processed and supervised the qualification of client files to ensure completed projects meet established deadlines and timeframes for approximately 200 home repair applications, 30 homebuyer applicants, and 50 lead hazard control clients.• Trained and supervised Client Intake Coordinator in the preparation of files according to Community Development Block Grant program and the Lead Based Paint Hazard Control program compliance guidelines. • Collaborated with the City of Richmond’s Health Department and Community Development Office in the creation of an intake process for the city of Richmond’s Lead Safe & Healthy Homes Initiative Grant.• Collaborated with local officials and supervised the creation of intake procedures for the Chesterfield County Lead Based Paint Hazard Control program, the Revitalization Homebuyer program, and both the Richmond and Chesterfield Mobile Home Repair Program.• All duties included in the Client Intake Coordinator position below.

• Interpreted written HUD policies, procedures, and regulations in order to achieve a positive track record of determining client’s eligibility for HOME Investment Partnerships Program and Neighborhood Stabilization Programs.• Collected and analyzed sensitive client data, identified potential issues, and performed necessary research to qualify individuals applying for community development funds.• Built constructive relationships and facilitated communication between project:HOMES and other nonprofit and governmental organizations, including the Cameron Foundation, Maggie Walker Community Land Trust, Habitat for Humanity, Rebuilding Together Richmond, and the local-level officials in the community development offices of Richmond city, Henrico county, Chesterfield county, and the cities of Petersburg, Hopewell, and Colonial Heights.• Maintained databases and proposed possible solutions to track and qualify clients more efficiently.• Developed and performed community outreach initiatives for community development, affordable housing, and lead remediation programs to organizations and the community at events and meetings.• Graduate: Emerging Nonprofit Leaders Program (The Community Foundation), 2017.

Historic Research, antique appraisal. Specialize in used, antique and rare books.

Coordinated the 2011 GrowRICHmond Community Event.

• Determined client’s eligibility for housing, business, and educational assistance programs offered by the State of Virginia.• Organized community events promoting nonprofit’s goals and mission• Created marketing materials and flyers to promote programs and special events • Maintained database and prepared reports for grant and funding purposes.• Provided assistance and support to team leaders and other administrative staff.• Processed documents, maintaining filing systems, preparing correspondence, and assisted program director in researching and submitting grant applications.• Researched and contributed articles to the organization’s monthly newspaper.

-Processed documents, maintaining filing systems, preparing correspondence.-Reviews loan documents for completion.-Assisted in developing marketing plans.