I am having close to 10 years of experience in IT industry covered across Business Analysis, Technical Analysis, Configuration, Support & Testing. I have taken the opportunity for new roles, learnt it quickly and utilized to give best.Domain- Banking & Logistics for Contact Center Solution on Genesys Platform Skills & Experience:• Requirement analysis- Observation, Business rule analysis, Flow charts, Use Case Diagrams, Activity Diagrams, User stories, Gap Analysis, Impact Analysis • Documentation- Business Requirement, Technical Specification, Functional & Non-Functional Specification, Requirement Traceability Matrix• Planning & Implementation –Test & Development, SIT, UAT & Production environment and release• Testing Activities- Test Strategy, Test Planning, Test effort estimation, Test Case creation, Test Data generation, Break point analysis, Test case execution, Defect triage meets, Defect report, incident report, Test summary report• Types/Phases of Testing - SDLC, E2E Testing, Integration Testing, Regression Testing, Smoke Testing, User Acceptance Testing (UAT), Resiliency testing• Tools/Technologies - MS Visio, MS Project, MS Office, HP-ALM, Genesys Inbound/Outbound solution, Genesys IVR & e-services (Email, Chat & SMS), Middleware technologies, Apache Tomcat, IIS, SoapUI, BMC Remedy, HPSM, JIRA