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Rishu Joshi is listed as Head of Client Services at Chirpy Recruitment at Chirpy Recruitment, based in Dubai, Dubai, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Rishu Joshi.
Rishu Joshi previously worked as Head of Client Services at Chirpy Recruitment and Administration Manager at Caspar Building Material Trading & Contracting. Rishu Joshi holds Master Of Business Administration - Mba, Marketing from Punjab Technical University.
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Dynamic and results-driven professional with over 7 years of extensive experience in team management, client relationship management, and process improvement within the telecommunications industry. Proven track record of achieving and surpassing KPIs, enhancing productivity, and implementing effective process improvements. Skilled in training and developing team members, conducting audits, and presenting comprehensive reports to stakeholders. Adept at fostering a collaborative team environment and ensuring high levels of customer satisfaction.
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Dubai, United Arab Emirates
- Lead and manage the client services team to ensure high levels of client satisfaction.- Develop and implement strategies to improve client retention and acquisition.- Serve as the primary point of contact for key clients, handling escalations and ensuring timely resolution of issues.- Conduct regular performance reviews and provide coaching and mentoring.
Doha, Qatar
- Oversaw daily administrative operations, ensuring efficient workflow and adherence to company policies.- Managed office supplies, equipment, and facilities to ensure a conducive work environment.- Coordinated with various departments to facilitate smooth communication and operational efficiency.- Developed and implemented administrative systems and.
Chandigarh, India
- Ensured timely resolution of customer concerns per SLA standards.- Met all client KPIs and monitored team performance to maintain quality standards.- Enhanced productivity by adhering to SLA standards and incorporating client feedback.- Conducted audits and refresher training sessions.- Reported team issues to supporting functions, enhancing employee.
Chandigarh, India
- Achieved all client KPIs by setting and meeting team targets.- Generated and presented daily and monthly reports.- Motivated team leaders, auditors, trainers, and team members.- Planned and optimized costs and manpower.- Identified ways to reduce costs and increase revenue.- Prepared and shared meeting minutes with clients and internal departments..
Chandigarh, India
- Trained agents on new products and policies.- Conducted audits and refresher training sessions.- Generated and shared performance reports.- Focused on agent improvement areas.- Trained new employees on products and systems.
Chandigarh, India
- Ensured KPIs were met and set targets for the team.- Managed shifts and audited agent performance.- Generated performance reports and arranged refresher sessions.- Collected daily activity reports and prepared comprehensive reports.- Trained new employees on products and systems.- Initiated process improvements to meet client requirements.
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Rishu Joshi works for Chirpy Recruitment.
Rishu Joshi is listed as Head of Client Services at Chirpy Recruitment at Chirpy Recruitment.
Rishu Joshi is based in Dubai, Dubai, United Arab Emirates while working with Chirpy Recruitment.
Rishu Joshi has worked for Chirpy Recruitment, Caspar Building Material Trading & Contracting, Tech Mahindra, Competent Synergies Pvt. Ltd, and I2I Telesolutions & Telemedicine Pvt.Ltd.
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Rishu Joshi holds Master Of Business Administration - Mba, Marketing from Punjab Technical University.
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