Deploying Ribbon SBC on Azure.Integrate Ribbon SBC with Cisco Call manager.Upgrading/Downgrading the firmware of Ribbon SBC.Replacing the Ribbon SBC 1000.Installing the License on Ribbon SBC.Re-newing the certificate of ribbon SBC.Daily working on Issues reported by issues related Microsoft teams.Doing Health checks on OVOC.Creating teams users by adding them in Active directory.Changing the teams numbers for the user using power shell.Doing the health checks for the Ribbon SBC 9.0.7..Collecting the logs from Ribbon SBC 9.0.7 for different issues.Rebooting the Ribbon SBC 9.0.7 remotely.Raising case with Vendors & co-ordinate with them (Microsoft,Ribbon,BT,etc)Raising changes to do any changes in configuration on Ribbon Ribbon SBC 9.0.7 or for rebooting the Ribbon gateways.Participate in Handover calls , Represent the technical troubleshooting calls arranged by L3’sWorking on issues related to Polycom devices on poly lens platform.Upgrading or degrading the ribbon software version.Work closely with IT, networking, and development teams to ensure seamless integration and operation. Communicate effectively with stakeholders to provide updates and gather feedback.Provide training and support to users and other team members.Develop and implement telephony solutions integrating SBCs with Azure Communication Services.Administration, and/or supporting any of the following: Microsoft Teams, Voice Routing, Call Queues, Auto Attendant ,Unified Communications solutions.Adding the Users in Concern Security Azure group so that user will get the teams number assigned Automatically.Proven experience in telephony engineering, particularly with SBCs and VoIP technologies.Experience with Azure Communication Services and cloud-based communication platforms.Strong understanding of SIP protocols and related technologies.

To perform daily health’s checks (Avaya, Cisco, Nice).upgrading the certificate of SMGR.Created voicemail Site in Avaya aura AAMTo work on daily reported issues of the Avaya One-x communicator reported users remotely.To support the shutdown/Powering on activities remotely.performing the MAC changes of Avaya & cisco.Rebuild the AES server 6.x on another hardware which was crashed due to hardware failure .Build the different messaging sites in Avaya aura messaging Worked on different issues of Avaya one-x communicator.Deploy the utility server 6.x on VMware .

To work on the different issues triggered from SNMP.To communicate different customers around the world for their service feedback for Avaya.To do heath checks of Avaya system.To determine the cause of chronic alarm & suggest the solution of that T3 & escalate the case to T3.To work on the Avaya workspace environment.Updating each case details in Snow ticketing tool of Avaya. Fill all the ADM’s of the cases as per the guidelines.Analyzing the Ecs logs & messages logs.Work environment involve the Avaya products like, CM, SM, SMGR, different media-gateways like G430,G450.