Rishu Sood Email & Phone Number

India

Bengaluru, Karnataka, India

Bhartiya City

Bengaluru Area, India

• Handling Kaiser Permanente Global Server Build Service Line.• Maintaining Weekly performance reports for the Pools and publishing them Leadership Team.• Analyzing Weekly/Monthly data for opportunities for Continual Improvement Tracking IST and SLA metrics.• Monthly trends identify investigation opportunities at account level and create case studies to share best practices with DA Manager, SIL & DPE.• Trend Analysis of historical data and Pareto chart to identify top categories causing issues.• Lead Ticket Quality Review Project with 35% improvement Ticket Quality scores also resulting in significant customer Satisfaction scores.• Driving Predictive OLA Attainment analysis project in KP Global Server Build Team• 51%Reduction in In-Flight Defect reduction Project and process Improvement Project (Server Build cycle time reduction/Increase in OLA attainment)

Bangalore Area

• Promoted as Process Trainer with an experience of 1 yr.in First Source info Solutions.• Trained 800+ headcount with Process training and coaching them end to end until they complete/clear the on-Job Training.• Consolidating the training reports & co-ordination with clients on process changes and mitigation.• Consolidating the performance report for all groups in newly hired training till end of OJT.