Sr. Process And Quality Consultant
Current
Aug 2024 - Present
AeroLeads people directory · profile
Rishu Sood Email & Phone Number
Project Management || PMP certified || ITIL V3 Certified|| People Management || Quality Management || Data Analytics || Technical Manager @Sutherland
at
Target
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Project Management || PMP certified || ITIL V3 Certified|| People Management || Quality Management || Data Analytics || Technical Manager @Sutherland
Location
Bengaluru, Karnataka, India
Company size
Who is Rishu Sood? Overview
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Quick answer
Rishu Sood is listed as Project Management || PMP certified || ITIL V3 Certified|| People Management || Quality Management || Data Analytics || Technical Manager @Sutherland at Target, a company with 155710 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Rishu Sood.
Rishu Sood previously worked as Sr. Process and Quality Consultant at Target and Technical Support Manager at Sutherland. Rishu Sood holds Bachelor Of Commerce - Bcom, Business/Commerce, General from Bangalore University.
Company email context
Email format at Target
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Target
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Profile bio
About Rishu Sood
• Dynamic, organized and result oriented professional with 15+ years of experience in Team leadership, Quality Improvement, IT Projects, Business Development, Process Improvement, & People management. Currently working as a Technical Support Manager-Sutherland (NetApp).• Mastered in Client relationship with expertise in handling Client escalations and leading a project on reducing client escalations. • Led Customer Satisfaction improvement project for NetApp Hardware in Sutherland with 66% improvement in customer satisfaction scores across L1 India HW Team• Improved cycle time for Server Builds and 51% reduction in defects for Kaiser Permanente account in IBM. • Conceptualized new models and eliminating defects in the old models.• Delivered Continuous Process Improvements and Operational Excellence in Ticket Quality Review for Kaiser Permanente account in IBM.Certifications and areas of expertise:• ITIL V3 certified• ISO 20000 certified• Leading Quality, Process improvement Projects.• People Management• Transition Management.
Current workplace
Rishu Sood's current company
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Target
5 roles
Rishu Sood work experience
A career timeline built from the work history available for this profile.
Technical Support Manager
Oct 2021 - Dec 2024
Associate Manager-Tech Support
Jun 2019 - Sep 2021
Quality Assurance Lead
Ibm India Private Limited
- Handling Kaiser Permanente Global Server Build Service Line.
- Maintaining Weekly performance reports for the Pools and publishing them Leadership Team.
- Analyzing Weekly/Monthly data for opportunities for Continual Improvement Tracking IST and SLA metrics.
- Monthly trends identify investigation opportunities at account level and create case studies to share best practices with DA Manager, SIL & DPE.
- Trend Analysis of historical data and Pareto chart to identify top categories causing issues.
- Lead Ticket Quality Review Project with 35% improvement Ticket Quality scores also resulting in significant customer Satisfaction scores.
Sep 2012 - Sep 2017
Training Executive (Team Leader For Uk Process)
- Promoted as Process Trainer with an experience of 1 yr.in First Source info Solutions.
- Trained 800+ headcount with Process training and coaching them end to end until they complete/clear the on-Job Training.
- Consolidating the training reports & co-ordination with clients on process changes and mitigation.
- Consolidating the performance report for all groups in newly hired training till end of OJT.
Oct 2006 - Aug 2012
Team & coworkers
Colleagues at Target
Other employees you can reach at target.com. View company contacts for 155710 employees →
CV
Cindy Vizinho
Colleague at Target
Greater Boston, United States
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JL
Jasmine Lewis
Colleague at Target
Bloomington, Illinois, United States, United States
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DM
Dafhne Mellin
Colleague at Target
Denver, Colorado, United States, United States
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CG
Christopher Gonzalez
Colleague at Target
Bridgeton, New Jersey, United States, United States
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ER
Ella Randall
Colleague at Target
Crestview-Fort Walton Beach-Destin Area, United States
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JH
Jesse Hilary
Colleague at Target
Loretto, Minnesota, United States, United States
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BG
Brandon Grayson
Colleague at Target
San Antonio, Florida, United States, United States
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DH
Danny Horton
Colleague at Target
Vancouver, Washington, United States, United States
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SL
Samantha Lilly
Colleague at Target
Grand Blanc, Michigan, United States, United States
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CB
Carl-Anthony Basket
Colleague at Target
Elmont, New York, United States, United States
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Cindy Vizinho
Colleague at Target
Greater Boston, United States
View →
JL
Jasmine Lewis
Colleague at Target
Bloomington, Illinois, United States, United States
View →
DM
Dafhne Mellin
Colleague at Target
Denver, Colorado, United States, United States
View →
CG
Christopher Gonzalez
Colleague at Target
Bridgeton, New Jersey, United States, United States
View →
ER
Ella Randall
Colleague at Target
Crestview-Fort Walton Beach-Destin Area, United States
View →
JH
Jesse Hilary
Colleague at Target
Loretto, Minnesota, United States, United States
View →
BG
Brandon Grayson
Colleague at Target
San Antonio, Florida, United States, United States
View →
DH
Danny Horton
Colleague at Target
Vancouver, Washington, United States, United States
View →
SL
Samantha Lilly
Colleague at Target
Grand Blanc, Michigan, United States, United States
View →
CB
Carl-Anthony Basket
Colleague at Target
Elmont, New York, United States, United States
View →
1 education record
Rishu Sood education
FAQ
Frequently asked questions about Rishu Sood
Quick answers generated from the profile data available on this page.
What company does Rishu Sood work for?
Rishu Sood works for Target.
What is Rishu Sood's role at Target?
Rishu Sood is listed as Project Management || PMP certified || ITIL V3 Certified|| People Management || Quality Management || Data Analytics || Technical Manager @Sutherland at Target.
Where is Rishu Sood based?
Rishu Sood is based in Bengaluru, Karnataka, India while working with Target.
What companies has Rishu Sood worked for?
Rishu Sood has worked for Target, Sutherland, Ibm India Private Limited, and Firstsource Healthcare Payer.
Who are Rishu Sood's colleagues at Target?
Rishu Sood's colleagues at Target include Cindy Vizinho, Jasmine Lewis, Dafhne Mellin, Christopher Gonzalez, and Ella Randall.
How can I contact Rishu Sood?
You can use AeroLeads to view verified contact signals for Rishu Sood at Target, including work email, phone, and LinkedIn data when available.
What schools did Rishu Sood attend?
Rishu Sood holds Bachelor Of Commerce - Bcom, Business/Commerce, General from Bangalore University.
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