Implementing new methods to improve efficiency across national warehouses, resulting in a 27% increase in operational efficiency and a 38% reduction in processing errors. Collaborated with cross-functional teams to optimize system integration, translating business needs into enhanced functionalities. Developed and executed staff training programs, improving system proficiency and reducing order processing time by 20%. Streamlined key processes, enhancing overall accuracy and system performance.

Managed Tesla Motors as a key client, overseeing logistical operations for Service, Energy, and E-commerce. Key achievements include navigating a 170% increase in service orders during the pandemic, launching Tesla E-commerce, reducing transportation costs by 15%, and improving on-time deliveries. I led a team, monitored KPIs, contributed to large-scale energy projects, and collaborated cross-functionally to optimize warehouse and inventory processes for service parts and E-commerce merchandise.

I am part of the Academic Progress team at the University of Melbourne which includes providing support and performing various administrative tasks such as collating committee papers, preparing student outcomes using APEX/StudentOne. I was responsible to make sure students as well as academics are on schedule to eliminate any chances of delay on the day of committee hearings. Contributions• Effectively utilised University systems and adhered to the business processes and procedures that… Show more I am part of the Academic Progress team at the University of Melbourne which includes providing support and performing various administrative tasks such as collating committee papers, preparing student outcomes using APEX/StudentOne. I was responsible to make sure students as well as academics are on schedule to eliminate any chances of delay on the day of committee hearings. Contributions• Effectively utilised University systems and adhered to the business processes and procedures that govern their use.• Proactively managed frontline enquiries with a clear commitment to the delivery of service excellence and the student experience during committee meetings.• Adhered to established business practice guidelines and referral protocols and used sound judgement to determine when to refer enquiries on to supervisor for higher level advice or support.• Ensured that all interactions are managed sensitively and in accordance with the University’s privacy policy. This includes appropriate management of feedback, complaints and student documents. Show less

Part of a team non-for-profit public policy think tank dedicated to researching and finding best practice solutions in relation to cross-cultural interaction and integration issues in Australia. With greater diversity in universities and workplaces, institutions are recognizing a need to ensure a successful integration of domestic and international populations in these institutions. We help develop and implement an effective strategy for cultural understanding and cohesion is a fundamental… Show more Part of a team non-for-profit public policy think tank dedicated to researching and finding best practice solutions in relation to cross-cultural interaction and integration issues in Australia. With greater diversity in universities and workplaces, institutions are recognizing a need to ensure a successful integration of domestic and international populations in these institutions. We help develop and implement an effective strategy for cultural understanding and cohesion is a fundamental understanding of the diverse groups involved and the current and potential barriers to successful integration. Show less