Currently working with Maersk GSC India Pvt. Ltd. as Analyst in Maersk Line Department (April 2017- till date)Process Insight -Collection analysis, On Account & Dispute analysis, identifying the issues on the trouble customers like SOTRASGAB,OLAM,NECOTRANS,CASTLE GROUP etc to get the timely payments Engage with the team members to help them understand policy declarations/TOBA in order to deal with customersStreamlining the Dunning procedure and making sure to mark the customer NMB+Legal in line with agreement of commercial teams.Which help to reduce the DSO from 32 days to 19 days (lowest in history) and 19 to 14 days as per year end targetWorking on the Overdue entries to achieve the yearly targets Identifying the credit customers issues wherein credit terms were not updated in the system and correct payer was incorrectly updated for group customers which increased the disputes from customer and impacted the IQ at sales levelIdentifying and implementing the tax issues on Customer like OLAM PALM(a group customer)1st level escalations point for GABON country & best co-ordinator for AFR,PAYAPPS,CASH & BANK TEAM,REFUND,TAX exemption and Manual invoicing teamResponsible for weekly calls among different team Sales,Customer service & CollectorsManaging the DO release activities on daily basis and providing approval to issues the OBL to customer at local county sideReporting -Preparing weekly report for team and setting expectation which include OD, DSO and ONAPreparing Dashboard for sales callTeam Activities -Develop, review, monitor and evaluate Business service delivery KPI’s and team performanceProviding class room training to new joiners to understand OTC process and ML processManage and develop relationship with internal/external stakeholders and key customers across countriesReview and analysis and provide various financial reports to managementSupport to Business contingency plans.

Process Insight – O2C – Accounts Reconciliation, Collection Analysis, Cash Application, On Account & Dispute Analysis, Identifying the issue on commission dispute, premium dispute which helped Branch from huge losses, Management Reporting on big brokers like Brokerbility, AJG, Willis Ltd, Broker Network etc. Working closely with the team in order to make sure month end targets are metWorking closely with the team members to help them understand policy declarations / policy TOBA in order to deal with the underwritersRegularly review the accounts to spot any incorrect debiting by investigating broker & AXA premiums in order to reflect true debt on the account and which can help account handlers to increase their process knowledgeHandling Branch / Broker escalations to seek resolutionWorking closely with the low performers to bring them at par with the senior team membersPrepared detailed process documents for every broker and Credit control process documents at department level to minimize the risk of loss of process knowledge and have also received client sign off on them Performing analysis on every broker and setting KPI targets for the teamPreparing an internal plan based on the team’s KPI targets to achieve team targets with minimal stretch. Preparing team objectives based on team’s KPIClient Calls (Stakeholders/Branch/Brokers) – Attending the Branch calls to highlight / raise issues regarding incorrect processing of a premium/ policy Part of Aged item project at department and reporting regularly to the stakeholdersScheduling the calls with brokers to highlight the issue and updating them on the resolution progressTeam Activities – Conducting knowledge sharing session in the team to improve the quality and bridge the process gaps, giving ideas on the process improvements, building capability etc.

Responsible for training new employees, Problem solving and issue management for business accounts managers, Process improvement, helping hand on quality aspects, Keeping track to improve the quality of the performance and through analyzing the feedbacks from the clients and achieving high level of client satisfaction, Prepare payments & other ad-hoc duties as assigned.

Was handling client based accounts activities includes maintaining their ledgers, coordinating with clients & marketing on day to day basis. Also handled problem solving issue of clients. Was actively involved in day to day collection to ensure target achievements to month to month basis.