Rishwal Samuel Email & Phone Number

Malaysia

Federal Territory Of Kuala Lumpur, Malaysia

• Experience in a Processing, Call-centre, Settlements including Derivatives, Fund administration, Static data, Payments, Reconciliation, Corporate actions environment.• Ability to communicate in English fluently, sending email to relevant business contacts and reports and telephone skills. • Able to manage good relationships across multiple business lines.• Able to creatively resolve issues arising on a day-to-day basis, with an overriding view of minimizing any loss arising• Possess the ability and provided support of a maker and checker• Able to complete assigned tasks / projects under minimal supervision.• Team player with good influencing and negotiating skills while being transparent and able to take feedback constructively• Ability to work in a pressurized environment and manage individual and team priorities effectively• Self-motivated, enthusiastic and proven rapid learning capabilities• Sharing best practises as and when possible which contribute towards complaints handling, service delivery and procedures review• Able to manage escalations on a timely manner as per the escalation matrix and ensure management notified of the situation.• Identifying potential saving / streamlining without affecting client relationship.• Good analytical and problem-solving skills• Able to create a healthy relationship between client, operations and counterparts• Ability to handle complaints and escalations

Federal Territory Of Kuala Lumpur, Malaysia

Providing fund administrative service to numerous fund management company covering shareholder servicing function that include dealing registration and accounting for the purpose of maintaining the investor financial records of the ownership of a corporation’s securities and to execute transfers of the corporation's stock and other securities- Possess the knowledge in both Dealing and Reconciliation tasks.- Preparing payment for the investor. - Setup of client bookings while making sure all trades received prior to cut-off processed accurately prior to deadlines without breaching and PLA/SLA. - Reconciling all dealing on daily upon cut-off, dealing with any issues, returned and outstanding payments and exceptions where necessary.- Preparation of pending checklist whenever is necessary and complete End of Day report. - Attending to email query from counterparts on any concern raised in regards trade and process. - Part of a short term assignment in Luxembourg for AML/KYC remediation for 3 months and assisted in other AML/KYC related tasks during this period. - Cross-trained to Lux cash processing to provide additional support when required

Federal Territory Of Kuala Lumpur, Malaysia

GDS facilitates instruments and pricing services. The job deals financial contract which derives its value from the performance of another entity such as an asset, index, or interest rate, called the underlying.- Setups of creation and on-going maintenance of Derivatives Instrument on various systems (range from Front Office and Back Office System) for trade execution and Non Added Value calculation.-Usage of various systems which require constant multitasking and usage of Excel and Macro. - Organized team outings as well to strengthen the team spirit and getting to know each other. - Gained the knowledge of Equities and Fixed Income due to 1IM Implementation and part of cross-training.

Federal Territory Of Kuala Lumpur, Malaysia

BACS (Banks Automated Clearing Services). The job deals with payments which have exceeded limits, account linking error duplication, file structural error. Dealt with MI for FTE increase, Time Motion Study, and item pattern flow.- Organized team outings as well to strengthen the team spirit. - Committee for Zero MC project to reduce the rate of MC being taken in the department. - Committee for Process Review Process Improvement team (PRPI).

Federal Territory Of Kuala Lumpur, Malaysia

- Assist Business Customer/Corporate customers to make online payments such ac BACS, Priority Payments, Eurozone and Inter account transfers. - Custodian for updating procedures, traces, net expenses, preparing break schedules, monitoring canvas, daily faster payment reports. - Point of management contact for File Support form and Customer support. File Upload testing and the HSBCNet Beginning of Day Daily report. - Lead GSE while management is not available and cascades to the team updates and procedure amendments.