• Responsible for direct operation, management, & supervision of services furnished by CMS under a 7million dollar contract to provide lodging, meals, & transportation for the FARGO Military Entrance Processing Station (MEPS). • Created & maintained four separate information databases to maximize efficiency & accountability of personnel & equipment for military guests in a 200-unit hotel. • Established program organization to provide effective contract support including lodging… Show more • Responsible for direct operation, management, & supervision of services furnished by CMS under a 7million dollar contract to provide lodging, meals, & transportation for the FARGO Military Entrance Processing Station (MEPS). • Created & maintained four separate information databases to maximize efficiency & accountability of personnel & equipment for military guests in a 200-unit hotel. • Established program organization to provide effective contract support including lodging, transportation, & meals provided for all guests of the Department of Defense. • Worked closely with public & private agencies to ensure adequate emergency services based on situational needs of all guests on a daily basis. Show less

• Responsible for delivering top-notch customer service, focusing in the areas of human resources, & customer satisfaction utilizing excellent interpersonal & time management skills.• Managed customer requests & problem solved 200 complaints netting an increase in customer service ratings by 15% over a 12-month period. • Developed & managed the continuing on-boarding program for all front-end employees including training on company policies, products, skills, & systems.• Gathered &… Show more • Responsible for delivering top-notch customer service, focusing in the areas of human resources, & customer satisfaction utilizing excellent interpersonal & time management skills.• Managed customer requests & problem solved 200 complaints netting an increase in customer service ratings by 15% over a 12-month period. • Developed & managed the continuing on-boarding program for all front-end employees including training on company policies, products, skills, & systems.• Gathered & analyzed customer feedback on all products to drive actionable insights & continual improvement increasing profitability by 10%. Show less

• Responsible for picking up, sorting, & delivering mail & packages with the flexibility to support 12 separate routes – each averaging over 950 customers. • Helped local office obtain the highest client service rating (as determined by external auditors) - earned 100% marks in communication, problem resolution, & politeness.• Followed prescribed route successfully on a daily basis for package delivery to all customers, resulting in two-year customer satisfaction increase of… Show more • Responsible for picking up, sorting, & delivering mail & packages with the flexibility to support 12 separate routes – each averaging over 950 customers. • Helped local office obtain the highest client service rating (as determined by external auditors) - earned 100% marks in communication, problem resolution, & politeness.• Followed prescribed route successfully on a daily basis for package delivery to all customers, resulting in two-year customer satisfaction increase of 77%.• Extended relationships accurately delivering accountable items exceeding expectations by 50%. Show less

• Responsible for scheduling & coordinating the planning, development & execution of training material using all phases of the Analysis, Design, Development, Implementation, & Evaluation ADDIE model. • Interact with stakeholders & Subject Matter Experts SMEs throughout an 18-unit development & certification three months ahead of schedule surpassing the time requirements.• Subject matter expert- provided over 3000 hours of instruction resulting in a consistent yearly increase in the… Show more • Responsible for scheduling & coordinating the planning, development & execution of training material using all phases of the Analysis, Design, Development, Implementation, & Evaluation ADDIE model. • Interact with stakeholders & Subject Matter Experts SMEs throughout an 18-unit development & certification three months ahead of schedule surpassing the time requirements.• Subject matter expert- provided over 3000 hours of instruction resulting in a consistent yearly increase in the overall graduation rate for the academy.• Received instructor of the year award for proven training, research, & analysis skills. Show less

• Responsible for conducting thorough research & analysis on the political, military, economic, social, information, infrastructure, & physical environment in response to customer requirements. • Authored, & delivered 13 time-sensitive briefs & over 600 joint intelligence products focusing international disaster relief efforts & aid to over 75,000 earthquake victims.• Managed, processed, & submitted more than 600 security clearances for the federal background security investigation… Show more • Responsible for conducting thorough research & analysis on the political, military, economic, social, information, infrastructure, & physical environment in response to customer requirements. • Authored, & delivered 13 time-sensitive briefs & over 600 joint intelligence products focusing international disaster relief efforts & aid to over 75,000 earthquake victims.• Managed, processed, & submitted more than 600 security clearances for the federal background security investigation program & tracked all ongoing unit investigations. • Hand-picked by unit leadership to become an all-source analyst technical school instructor due to professionalism & skill; graduated over 400 students. Show less

• Conducted geopolitical and operational intelligence studies for round-the-clock decision making. • Stood up a new 24-hour operations watch center identifying potential national terrorist threats.• Supervised quality control efforts assessing and evaluating over 180 reports verifying accuracy. • Led seven multi-service analysts in the production of more than 5,000 time-sensitive reports.