Hi, I'm Riska!I’m a Customer Support Specialist with over five years of experience in customer service, sales, and technical support, specialize in providing exceptional service and technical assistance across various platforms. Throughout my career, I've managed thousands of clients in B2B, B2C, and B2G environments, focusing on personalized service and strategic solutions to enhance customer satisfaction.Currently, I’m part of PT. Edu Tekno Indonesia, a leading tech consultancy offering innovative web and app solutions for educational institutions. In my role, I ensure our clients receive top-notch support, guiding them through our services while driving sales through strong relationship management.I played a pivotal role in managing over 2,000 clients, helping improve customer retention, satisfaction, and company revenue. Through personalized customer support and strategic solutions, I directly contributed to increasing the overall customer satisfaction score, which helped foster long-term relationships with key clients. My commitment to client success has earned me multiple recognitions as Top Employee of the Month, fueling my motivation to consistently deliver outstanding results. My efforts also resulted in enhanced company performance, driving significant business growth through successful after-sales support and technical troubleshooting.In addition to customer support, I’ve gained valuable experience in sales, after-sales service, and solving technical issues for web and app platforms. My technical skills include:● Web & Domain Management: Handling domain registration, DNS setup, and website hosting.● Troubleshooting: Resolving issues related to web/app performance, connectivity, and user access.● Tools & Platforms: Proficient with cPanel, CyberPanel, WHM for managing hosting environments.● Basic Programming: Knowledge of MySQL and basic coding for troubleshooting.● Basic Cloud Computing: Familiar with cloud management using AWS and GCP.I’m currently pursuing a degree in Information Systems at Asia Cyber University, enhancing my understanding of emerging technologies. With a blend of customer service, sales, and technical skills, I aim to make a meaningful impact in any organization focused on customer success and growth.I’m eager to connect with fellow professionals and explore opportunities for collaboration!Let's connect!LinkedIn: www.linkedin.com/in/riska-hEmail: riskahryt@gmail.com