I am an experienced Operations Manager and Customer-facing advisor. I have a strong passion for providing outstanding Customer Service, exceeding expectations of internal and external customers to ensure the client is receiving the highest level of service possible whilst upholding company standards. As the Marketing Supervisor at The Testcoach by Embassy - in addition to building my career in customer support and operational roles within the Team Management industry, I also manage accounts, manage sales and customer care teams in all facets as well as maintain great working relationships with clients and stakeholders.
The Testcoach By Embassy
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Marketing SupervisorThe Testcoach By Embassy Dec 2018 - PresentIndonesia
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Marketing SupervisorThe Testcoach By Embassy Dec 2018 - Mar 2022Surabaya Area, East Java, Indonesia- In charge of Assigned Market and Responsible for Achieving Revenue Targets with Team.-Coordinate Marketing Event with Team and Make Report to Center Director and Center Finance- Supervise Center Team including Operational and Finance Staff - Build and Maintain with Government Segment- Coordinate Staff and Managament need’s- Hiring Talent for Across Department- Handling Monthly Center Team’s KPI
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Assistant Manager AdministrativeEf English First Eduka Group Jan 2015 - Dec 2018Surabaya Area, East Java, Indonesia- Summary Monthly Reports and Daily Finance Activities Reports to Center Manager and Director- Maintain Database, Active Lead, Cold Call, and Waiting Lead to be Followed Up.- Finance Controller such as Petty Cash, and Ratio- Participate with Sales Activity and Marketing Event -
Course ConsultantEf English First Eduka Group Mar 2014 - Jan 2015Surabaya Area, East Java, Indonesia- Handling Customer (Walk in and Online)- Telemarketing for Active Lead, Waiting Lead, Potential Lead, and Cold Lead- Securing New Student Enrolment Numbers- Assisting in Other Duties as Assigned by Manager, Teacher, and Senior Consultant.
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Front Office ClerkSunway Hotel Georgetown Penang Jul 2013 - Dec 2013Penang, MalaysiaInternship during University- Telephone Operator- Summary Feedback Customer Report to Manager on Duty- Helping Handle Reservation by Phone- Contribute the Front Dest Check in/out Process- Greeting Guest in Lobby or Restaurant
Riska Rizkiani Education Details
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Prisma Professional SurabayaPublic Relations/Image Management -
Sman 18 SurabayaBiology/Biological Sciences, General
Frequently Asked Questions about Riska Rizkiani
What company does Riska Rizkiani work for?
Riska Rizkiani works for The Testcoach By Embassy
What is Riska Rizkiani's role at the current company?
Riska Rizkiani's current role is Passionate as a Marketing Profesional; Psychology Enthusiast.
What schools did Riska Rizkiani attend?
Riska Rizkiani attended Prisma Professional Surabaya, Sman 18 Surabaya.
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