Rizky A. Email and Phone Number
Surabaya, ID
Rizky A.'s Location
Kota Surabaya, East Java, Indonesia, Indonesia
About Rizky A.
Hello, Rizky Adam here! I'm a HR Business Partner professional with over 10 years of experience in the BPO, Contact Center, and MPO industries, and I absolutely love my job. Wondering why? Let me tell you.I see tremendous potential in this industry to help companies in Indonesia enhance their efficiency, productivity, and service quality for customers. Moreover, I view it as an opportunity to develop myself as a leader, communicator, and innovator in this field.My career began when I joined a leading BPO company and one of the largest state-owned enterprises in Indonesia, where I learned extensively about delivering excellent customer service and effective teamwork. I was responsible for managing over 1000 employees on a national scale. My responsibilities included recruiting, training, and overseeing teams involved in customer service, telemarketing, data entry, and more. I was also involved in strategic projects related to system development, process improvement, and technology implementation to support company operations.Currently, I'm actively engaged in the Telecommunications Technology and Internet Service Provider industry, working as an HRBP & Commercial Support at Voxnet & Voxlink. I lead a team focused on developing innovative and high-quality digital telecommunication products and internet services for the Indonesian market. Additionally, I'm responsible for building partnerships with external stakeholders such as upstream and downstream partners, as well as startup companies.Furthermore, I have been honing my skills in digital marketing, graphic design, and exploring advancements in AI technology. I have a keen interest in staying up-to-date with the latest trends and strategies in digital marketing and sharpening my graphic design abilities. I believe that combining these skills will add value to my career and enable me to adapt to the dynamic changes in the digital era.I take pride in the extensive network I've built over the years, allowing me to connect with individuals and organizations across various industries. I'm excited to establish new connections on LinkedIn. If you have an interest in collaboration or would like to discuss job opportunities, please feel free to reach out. Let's create a successful and accomplished future together!
Rizky A.'s Current Company Details
Rizky A. Work Experience Details
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Hrbp And Commercial Manager At Voxnet And Voxlink513 SolutionSurabaya, Id
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Hrbp & Commercial Manager At Voxnet & Voxlink513 Solution Nov 2020 - PresentSurabaya, East Java, IndonesiaAs business partner board of directors for the three pillars directive, directly supervising the customer operation and business operation departments. Managing human resource and commercial support processes. And support for achieving a 10% minimum sales growth every annual quarter period performance.Accomplishments :• Enhancing Employee Retention : Introduced successful employee programs, including employee development and incentives that resulted in an increase in employee retention rates by 50% over 2 years.• Optimizing HR Costs and Budget : Successfully optimized the HR department's budget, saving six million in HR operational costs while still meeting all needs and quality standards.• Policy and Procedure Development : Lead the development and implementation of HR policies and procedures that had a positive impact on productivity and employee well-being, while ensuring the company's compliance with labor regulations.• Supporting Sales and Marketing Success : Provided strong support to the sales and marketing teams by ensuring the availability and training of necessary staff and integrating marketing and sales strategies with HR strategies.• Network Reliability : Lead developers, the network engineering team to achieve a higher level of network reliability, significantly reducing the number of disruptions and downtime by 90% during 2 years.• Enhancing Security : Contributed to improving network security by implementing new security protocols and providing necessary training to the team, resulting in a decrease in cyberattacks by 30%.• Stakeholder Engagement : Actively participated in various business operations projects as a member of the management team, collaborating with other departments to achieve common goals and ensuring seamless integration between HR and operations.
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Asociate Talent AcquisitionConfidential Oct 2023 - PresentIndonesiaFinding potential talents for the company. Involve full-cycle recruiting, including sourcing, screening, interviewing, and hiring processes. Sourcing and reach out to talents and ensure they're a good fit for the company. Help potential talent negotiate and prepared hiring to ensure a proper match between talents and projects, and that new hires are adhering to quality and performance standards. -
Recruitment ManagerRadikari Jul 2017 - Nov 2020Jakarta, IndonesiaLead HR recruitment operations team at HQ & POP site, achieving 100% MPP performance based required SLA. Manage and upsclaing the recruitment team cababilities and sustain improved standard parameter according industry and client agreement.Accomplishments :By multiply team recruitment productivity in key position fulfillment in a year, the company showcases its commitment to securing the best talent for sustainable growth. Utilizing innovative strategies and advanced technology, position fulfillment time was reduced from 30 days to 15 days, emphasizing the importance of speed in the hiring process. Employee retention increased by 25% through the implementation of a successful development program aimed at improving team performance. By leveraging careful data analysis, recruitment team quality was enhanced, resulting in cost savings and reduced turnover rates. Lastly, by enhancing the employer branding, the company experienced a 30% increase in the number of qualified candidates interested in onboard. -
Manager Of Operations Biro Pendukung Halo Bca - JakartaPt. Infomedia Nusantara Feb 2017 - Jun 2017West Jakarta, Jakarta, IndonesiaMain duties include planning, developing, and implementing training programs that have successfully improved the productivity and competence of our employees, as evidenced by significant improvements in annual performance appraisals. Play an active role in the operational and business management of the company, focusing on human resource strategies that have improved efficiency and profitability. Building an inclusive work environment and supporting employee growth. I am committed to continue integrating HR innovations and best practices in banking to achieve the company's goals effectively and efficiently.Accomplishments :• Improved Employee Productivity : Implemented a training program that successfully improved employee team productivity, resulting in a 15% increase in operational efficiency over the year.• Recruitment Cost Optimization : Developed a more efficient recruitment strategy and reduced recruitment costs by 20% through process optimization and utilization of internal resources.• Improved Employee Retention : Led initiatives that increased employee retention rates by 25% through development programs and improved employee satisfaction.• Development of Operational Efficiency Strategies: I was actively involved in identifying and implementing operational efficiency strategies that resulted in significant cost savings in the HR department. This helped improve the company's profitability and contributed positively to profit margins.• Business Performance Improvement: I have collaborated closely with the senior management team to integrate human resource management practices with the company's business strategy. As a result, we have achieved tangible business performance improvements, including revenue growth of 12% over the last year. -
Support Service Supervisor - Contact Center BniPt. Infomedia Nusantara Feb 2015 - Jan 2017Surabaya, East Java, IndonesiaThere are three main role involves leading in the planning and implementation of human resource policies and strategies, as well as managing recruitment, training, development, performance to improve employee productivity and development. Facility Management entails the responsibility of managing and maintaining operational facilities to ensure optimal security, inventory, and infrastructure for daily operations. Lead annual training employee training and development programs to improve skills and knowledge and kept customer services standard based on KPI.Accomplishments :• Human Resource Management : Lead in the planning and implementation of human resource policies and manage the recruitment, training, development and performance of employees to improve productivity and motivation.• Facility Management : Responsible for the management and maintenance of BNI Contact Center Services operational facilities, ensuring optimal security, inventory and infrastructure to support annual operations based on SLG.• Training Program Coordination: Coordinate employee training and development programs to enhance their skills and knowledge, improve employee retention and support career growth.• Operational Compliance and Efficiency : Enforce compliance with regulations and company policies and play a role in identifying and implementing process and policy improvements to enhance operational efficiency.• Conflict Management : Act as a mediator and handle conflicts between management and employees, ensuring effective communication and resolving issues with strong leadership skills.• Compensation and Welfare Policies : Manage employee compensation, benefits and welfare policies with an eye on their well-being and positive contribution to the company culture.
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Head Of AreaPt. Infomedia Nusantara Oct 2014 - Jan 2015Surabaya, East Java, IndonesiaLead branch office at Surabaya and manage all branch at east region (Indonesia Timur) also scale up of business both captive and non-captive revenues. Must ensure that services provided to clients meet high standards of quality and efficiency. Liaise closely with HQ and branch offices to achieve growth target, business profitability, direct involve for process the development of innovative, intelligent business processes for management and clients.Accomplishments :• Improved Operational Efficiency : Lead team to identify and implement strategies that improved operational efficiency, resulting in 15% cost savings over the past year.• Increased Customer Satisfaction : Utilised data analysis to identify areas for improvement, leading to an increase in customer satisfaction levels by 90% and gaining improved rankings in customer satisfaction surveys.• Team Development : Successfully nurtured and developed the team, resulting in an 30% increase in productivity and reducing employee turnover atmost 5%.• Implementation of Latest Technology : Took the initiative in adopting the latest technology in the outsourcing process resulting in increased efficiency and the company's ability to adapt to market changes.• Increased Profit Margin : Design and execute strategies that result in an increase in the company's profit margin by 11% over a period of time.
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Human Resources Supervisor - East Region (Indonesia Timur)Pt. Infomedia Nusantara Sep 2012 - Sep 2014Surabaya, East Java, IndonesiaResponsible for managing the recruitment process in accordance with annual MPP, conducting continuous employee development, and maintaining good relationships between the company and employees and clients. Coordinate the realisation/activity of recruitment, training departement, performance management, and ensure compliance with company policies. Also act as a liaison between employees and management, provide support, and maintain effective communication so as to optimise human resources departement and maintain the sustainability of company operations.Accomplishments :• Overthan 98% fullfillment implementation for east region area.• Reduced employee turnover rate by 15% by identifying key issues and implementing effective retention strategies, saving the company recruitment and training costs.• Drafting and implementation of up-to-date HR policies that comply with company regulations and legislation, ensuring 98% compliance and reducing legal risks.• Compose set program an employee satisfaction survey and identified areas for improvement. As a result, the employee satisfaction index increased from 75% to 90% in one year.• Conduct assessment and downsize the number of HR vendors
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Human Resources Officer Bpo - Jatim Bali NusraPt. Infomedia Nusantara Apr 2012 - Aug 2012Surabaya, East Java, IndonesiaResponsible for resources the best talents according to needs and MPP, coordinating with the team recruitment to manage new employee data, providing support to the Sales Division and Project Management, communicating with the training team departement to design training programme, and maintaining compliance with employment rules and regulations. I play a role in building a productive work environment and maintaining a good relationship between Management and employees.Accomplishments :• Improved HR administrative efficiency by implementing a digital data management system, reducing document processing time by 30%, and ensuring better data compliance.• Coordinated successful training programmes, increased employee participation by 40%, and significantly improved team capabilities, supporting company growth.• Played an active role in the recruitment process by devising an effective search strategy, which resulted in a 25% increase in the number of applicants, enabling the selection of higher quality employees.• Onboarding Process Improvement: Developed a comprehensive onboarding programme, reducing the adaptation time of new employees by 50%, allowing them to be productive and integrated into the company culture faster.
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Team Lead Call Center Telkomsel 116Pt. Infomedia Nusantara Dec 2007 - Mar 2012Surabaya, East Java, IndonesiaMonitoring operations and supervising call agents in achieving KPIs, assisting customer escalations and coordinating with related parties, both from the HR team, training and product training. Creating a conducive, comfortable and fun working environment.Carry out management directives and carry out the service vision and mission in helping customers get the best service and experience via telephone.Accomplishments :• Reduced employee exit rate to less than 15%, increased employee job satisfaction above 90%• Maintaining the best team assessment achievement for more than 6 months, as well as getting the best team award from customer survey results. • Optimising input from the HR team related to new talent for the enablement process and knowledge transfer process so that the initial assessment gets an optimal score.• Received the title of one of the best leaders in terms of mastery of product knowledge and leadership programmes as well as the process of transferring new product knowledge.• Earned the title of one of the leaders who actively participated as a partner of the HR department, for product knowledge development training, both for initial training and refreshment.• Being a partner of the Insurance Quality team, regularly conducting feedback and improvising on SOPs for customer service and increasing CSAT scores above 80% in a period of 5 consecutive months.
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Caroline Officer Agent Call Center Telkomsel 116Pt. Infomedia Nusantara Jul 2006 - Nov 2007Surabaya, East Java, IndonesiaProvide best services according to customer prosedure, handling customer calls, providing solutions to problems experienced by customers and providing product and service information in a prosedure and professional guidence. Also for provide satisfying customer experience and maintaining good relationships with customers so as to make more value to the Customer and Company.Accomplishments :- Superior Service Quality : Improve customer satisfaction index (CSI) to 95% by providing friendly, prompt, and comprehensive service in handling customer queries and problems.- Effective Problem Resolution : Track record of resolving 90% of customer issues in a single call, saving customers' time and improving service efficiency.- Best Employee Award : Awarded the "Best Agent" award for two consecutive years based on high performance and customer satisfaction ratings.- Knowledge Management System Update : Contributed to the development and update of the Knowledge Management system which resulted in improved agent access to the latest information, thus improving the quality of answers and response time.- Training and Development : Involved in the training of new agents, helping them master the required customer service skills, which increased new employee retention by 80%.
Rizky A. Education Details
Frequently Asked Questions about Rizky A.
What company does Rizky A. work for?
Rizky A. works for 513 Solution
What is Rizky A.'s role at the current company?
Rizky A.'s current role is HRBP and Commercial Manager at Voxnet and Voxlink.
What schools did Rizky A. attend?
Rizky A. attended Universitas Pembangunan Nasional Veteran Jawa Timur.
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