Marissa Minor Email and Phone Number

Built and lead a team of Technical Program Managers supporting both business and technical teams involved in custom and managed software, resulting in centralized software processes, intake, prioritization and engagementCreated and maintained the Twitch Infrastructure Software Prioritization program, working with the VP and Directors to identify goals, strategies and tradeoffs on a quarterly basis, resulting in defining a comprehensive list of initiatives and projects that aid in achieving business outcomesWorked with engineering teams to scope requirements, architect solutions, and communicate milestones and progress back to the technical and non-technical stakeholders, resulting in clear expectations of deadlines and prioritiesCommunicated regularly with Senior Level Infrastructure Leadership, ensuring processes and technologies were working as intended, while discussing and maintaining a prioritized list of improvements or new software needs per teamDeveloped and submitted software security reviews and threat models with AWS Security Engineering Teams, providing system architecture details and risk assessments, resulting in secure and well-documented software and platforms while creating trust and collaboration with security teamsConducted regular assessment of Infrastructure software ecosystem, including user interviews, data audits, and department wide surveying, resulting in increased trust in engineering efforts, improved efficiency across workflows, and a built in list of software initiatives set to improve overall experience

-Identify Salesforce and internal tool needs to increase user efficiencyand experience-Build project lifecycle process and milestones, ensuring projectexecution success-Pull and visualize critical data points to provide visibility intodepartment successes and opportunities while regularly presenting toVP level executives

-Built, organized, and ran biweekly Sprints within the Agile framework-Gathered, organized and held business accountable on requirements critical to the success of cross functional projects-Maintained backlog of tasks and priorities for project build teams within JIRA-Created and facilitated Salesforce user trainings and resource documents-Created mockups for new builds, and ran User Testing and User Research with these mockups

-Created and lead invoicing process which improved visibility and easeto users on pilot programs-Created curriculum and trained new and existing team members onteam processes and tools