Senior Executive Business Analyst
Current1.Led end-to-end client implementation of Leadsquared CRM for clients in diverse regions, including APAC-NZ, EMEA, USA and India.2.Spearhead business requirement analysis and user story collection for software lifecycle development.Formulate and implement strategic plans to align with business objectives.3.Explored optimal ways to integrate LeadSquared with client’s software and tool ecosystems.4.Understand customer’s business needs and gather the requirements and advise the appropriate solutions using LeadSquared.5.Conducted rigorous deal vetting processes with the Presales team, ensuring alignment with company objectives, and maximizing revenue potential.6.Implemented and maintained efficient team processes to optimize productivity and streamline workflows.7.Streamlined collaboration between Support, Development, and Product teams, resulting in a 50% reduction in customer support response times while successfully implementing customer requirements.8.Created comprehensive BRD, FRD and Training Modules based on configured solutions.9.Developed comprehensive test cases and ensured testing of every possible edge case.10.Perform quality assurance checks to guarantee the delivery of top-notch solutions that align with client requirements.11.Top Customers: The India Cements, Adonmo, MakeMyTrip, Prism Cements, Kajaria, Medibuddy, Practo, Zepto, Unacademy, Physics Wala, ICICI etc.
