• Collaborated with partnered schools and student recruitment agents to resolve application issues on behalf of the students and facilitated resolutions efficiently • Attended new onboarding meetings with new stakeholders and partners on behalf of the team and clarify application processing ambiguities• Effectively reviewed and edited correspondences then communicate with various stakeholders in order to state updates, promote services and respond to inquiries about program requirements and intakes• Participated in trainings regularly regarding new processes and tools as well as provided trainings to new hires; received outstanding evaluations from the supervisor regarding the work efficiency, accuracy and adaptability

• Achieved the highest percentage of the quota and ranked second regarding overall performance in the full period• Provided excellent customer service to all guests by professionally greeting them and responding to all inquiries; received acknowledgments from store management and customers for exceptional service and attitude• Promoted and marketed products to customers based on their needs and utilized up-selling techniques to increase revenue • Handled various customer complaints, questions regarding products including: damages, sizing, etc. in a professional manner and managed all returns and exchanges as required• Maintained up-to-date product knowledge by regularly participating in training sessions

• Created the most viewed article which received 20,000 hits and brought $3,000 direct revenue to the company and $20,000 to the partner school• Initiated conversations with prospective clients and answered general questions regarding school applications via virtual chats and phone calls• Developed online videos and articles about international students’ life, generating 880 new social media followers

• Tutored international students enrolled in post-secondary institutions in their academic studies by providing guidance in a professional and empathetic way• Followed up with students ensure all solutions (essay modifications, content explanations, topic brainstorming) are clear; consistently received a 5/5-star rating by students and receive positive evaluations from supervisors

•Supported the managers in recruiting 100+ international students camp counselor volunteers from the UK, US and Canada, based on students’ skills and preferences, and the requirements of clients• Handled inquiries and requests from various team and clients (school directors/managers)• Followed up the whole recruitment process from candidates screening, meeting arrangements, data entry to sending offers, and successfully achieved 100% customer satisfaction

• Conducted cold calling, then approached and interviewed people in hospitals and nursing homes independently; collected questionnaires regarding their opinions on the introduction of a health monitoring app • Finished 200 market surveys and data entry ahead of schedule and received an outstanding evaluation from the supervisor regarding the work efficiency and accuracy

• Taught English to Chinese students and succeeded in improving their English proficiency by effectively developing individual teaching plan and delivering engaging content• Designed and executed effective teaching plans that resulted in increased contract renewals with student clients

• Utilized database tools to efficiently update students’ information and track the progress of all tasks assigned• Assisted 3 teachers during classes and supported 30 students with their academic learning during and after class• Designed and organized extracurricular activities to students, built trusting relationships with them and contributed to over 80% renewal rate on student contracts• Upsold additional supporting academic materials to students resulting in $1000.00 of new revenue for the school