Rita Iskandar Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Autonomously performed general and administrative tasks with a moderatelevel of guidance and within guidelines and policies.• Efficiently managed calendars by tracking meeting commitments, prioritizingmeetings, and monitoring changes.• Arranged and coordinated all aspects of domestic and international travel; air,hotels, ground transportation, visa/passport maintenance, and relatedexpenses.• Approved on behalf of Executive Leader in various tools, e.g., for directreports' travel requests and expense claims, recruitment requests, countrytime registration and vacation tools, other people management-related tools,purchasing tools, etc.• Created and tracked Purchase Orders where needed.• Provided support for logistics arrangement of internal and external meetings,e.g., Leadership Team meetings, Customer meetings, etc.

London, United Kingdom

• Developed new social media strategies and campaigns.• Created shareable content appropriate for specific networks to spread bothour brand and our content.• Promoted products, services, and content over social media, in a way that isconsistent with an organization’s brand and social media strategy.• Evaluated the problems and complaints of the callers and provided propersolutions to them.

Chekka, North Governorate, Lebanon

• Conducted performance evaluations that were timely and constructive.• Oversaw the daily workflow and scheduling of telemarketing staff.• Handled discipline and termination of employees in accordance with companypolicy.• Collaborated with the operations manager to establish sales goals anddeveloped scripts for use by the telemarketing team.• Monitored and reviewed phone calls to ensure quality service and compliancewith applicable policies and best practices.• Measured team performance: communicated goals and quotas and motivatedthe team.

Zgharta District, North Governorate, Lebanon

• Organized, tracked, and structured various tasks, files, and documents.• Monitored team performance and recognized high performance andaccomplishments.• Discovered training needs and provided coaching to maximize potential tosupport the Marketing and Sales Departments.• Suggested upgrades or added services that may be of interest to clients.• Equipped team with the technical and social skills needed to enhance ourcustomer service level.• Empowered team members with skills to improve their confidence, productknowledge, and communication skills.

Chekka, North Governorate, Lebanon

• Resolved product and service problems by clarifying the customer’scomplaint; determining the cause of the problem; selecting and explaining thebest solution to solve the issue; expanding correction and adjustment andfollowing up to ensure resolution.• Recommended potential products and services to management by collectingcustomer information and analyzing customer needs.• Managed large amounts of incoming calls.• Achieved the highest performance in customer satisfaction.

Zgharta District, North Governorate, Lebanon

• Developed age-appropriate socialization skills in children.• Designed and followed a full schedule of activities and discovered suitableteaching material.• Identified behavioral problems and determined the right course of action.• Communicated with parents and provided updates on children’s progress.

Toronto, Ontario, Canada

• Managed the daily operations of the estate including staff schedules, upkeep,and booking.• Supervised all ground and house staff and provided training, day-to-dayfeedback, and performance review.• Promoted the estate’s businesses through marketing channels such as socialmedia.• Managed all administrative tasks by submitting insurance claims, filing legaldocuments, and providing invoices.

Etobicoke, Ontario, Canada

• Pleasantly dealt with customers to ensure satisfaction.• Handled all daily cash activities and transactions.• Resolved customer issues and complaints, guided them, and provided help

Mississauga, Ontario, Canada

• Prepared restaurant tables with special attention to sanitation and order.• Attended to customers upon entrance.• Took and served orders.• Answered questions and made recommendations for complementaryproducts.• Dealt with complaints and problems with a positive attitude.• Issued bills and accepted payments.

Etobicoke, Ontario, Canada

• Received income calls from travel agents to book flights, hotels, cruises, andcar rentals.• Built positive relationships by going above and beyond with customer service,ensuring that all questions, cancellations, and confirmations are handledappropriately.• Handle a large volume of inbound and outbound calls in a timely manner.

Etobicoke, Ontario, Canada

• Pleasantly dealt with customers to ensure satisfaction.• Handled all daily cash activities and transactions.• Resolved customer issues and complaints, guided them, and provided help.