• Utilize SAP to enter process and invoice customer orders for generic prescription pharmaceutical products in a timely and accurate manner.• Prepare and analyze basic reports from SAP using Excel.• Maintain up to date customer DEA License information, maintain records for the receipt, sales, and shipping of prescription drugs.• Maintain and setup new Customer information in SAP.• Work with Lannett's Shipping Departments Philadelphia PA and Seymour IN to ensure customer orders are processed and shipped accurately. Handle customer returns and receiving issues, shortages or mis-ships. • Collaborate with Lannett’s Accounting Department regarding customer open credit issues. • Provide support to Sales Representatives; confirm accurate customer and pricing information in SAP. • Utilize Microsoft Word and Outlook to assist customers with questions, inquiries and complaints.

• Provided customer service for sales area, assisted the regional sales staff, and ensured the flow of information and follow up for existing and prospective customers for machines and machine change parts sales for clients based in United States, Canada, and Puerto Rico.• Maintained department database records, reviewed and approved sales staff expense reports, and served as a liaison between sales representatives and staff based in the home office.• Prepared reports, memos, and letters using Microsoft Word and Excel and other database applications. • Utilized SAP to coordinate proposals for inquiries, generate quotes, process orders, and verify order confirmations for product machine and machine change parts sales.• Updated monthly sales reports regarding current orders for sales staff.• Utilized Microsoft Word and Outlook to assess incoming memos, proposals, and reports to determine significance and plan for distribution.• Reviewed and processed purchase orders pertaining to sales of machines, machine change parts sales and maintained all documentation needed.• Maintained and supervised product information regarding life-cycle of machine, machine change parts sales between customer and IMA North America, IMA Italy, and IMA India manufacturing plant.

• Utilized the MAS accounting system for sales order entry, quotations, invoicing, purchase order entry, receiving, shipping data entry, and customer inquiry.• Assisted sales parts area with receiving and filling telephone and email orders and determined replacement part stock numbers and prices for parts required according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.• Advised customers on substitution or modification of parts when identical replacements were not available.• Completed periodic inventory of stock.• Examined returned parts for defects and exchanged defective parts or refunded client.• Maintained department data base records, filing and customer records.

• Reviewed incoming telephone and email requests for technical staff and determined course of action.• Coordinated and arranged travel plans and appointments for client service calls.• Utilized the MAS accounting system to provide quotations and sales orders for completed service calls.• Reviewed and processed purchase orders issued for requested service calls.• Reviewed and approved per diem and expense reports for technical staff and completed monthly per diem reports for each technician. • Maintained documentation concerning technical service call visits to clients; requests, quotations, purchase orders, service report records and completed invoicing. • Coordinated shipment of equipment to and from client sites when needed by technicians. • Assisted with the accounting department on resolving billing issues and maintained compliance with company billing policies. • Compiled yearly review reports for technical data filing.