Rita Bailey Email and Phone Number

In this position, I provided strategic program management for various services, opportunities and initiatives across the Global Verizon Organization.Perform triage for assignment of opportunities opportunities in SFDC (SalesForce). Act as a Primary Lead for assigned Delivery Assurance Team Forms. Responsible for project management of opportunities through SalesForce, resulting in presentation of a Statement of Work (SOW) and Level of Effort evaluation back to Sales for customer signature. Partner with VZ personnel across the verticals in region to drive process improvement. Effectively manage multiple projects simultaneously while providing regular briefings, status updates and meeting/exceeding SLAs. Partner with Product Management, Professional Services, Solution Architects and Sales, as needed to develop winning Customer solutions.

Network Project Manager for end of life data center upgrade for major client, IBM, infrastructure. Management of new Phases for Environmentals, Ordering and Installation, Migration and Decommissioning of EOL equipment. Cabling for new copper and 10 Gig connections, perform complete forklift from legacy platform to new infrastructure. WLAN end of life projects to include ordering of new Cisco equipment, installation of new UA switches, wireless access points, implementation and migration of wireless users from legacy to new Net Ops platform, Coordination of weekly meetings, communication, monitoring of labor hours and scheduling team for change activities. Lead meetings with large project team consisting of End user client, Client Project Manager ,Technicians Engineers, and Architects. Management of Labor hours for team to monitor any labor overruns.

.IMPLEMENTATION/ PROJECT MANAGERImplementation Project Management of 153 customers migrating from severs in Tampa to new servers in Dallas and Chicago. Coordination with customer of deployment to new platform and servers, to include new VPN builds and survey collection for new platform. Facilitator for weekly team calls to discuss issues, delays and risk to project, customer calls for troubleshooting and status updates.. Customers are both domestic and international. Provide weekly metrics to Executives .

Implementation of complex projects, End of Life equipment replacement of Wireless network equipment for IBM Global Account..▪ Responsible for facilitating large scale implementation activities between clients, vendors, account team, internal teams (i.e. order verification, provisioning/design, operations, international, etc.) for domestic and international client base. Develop project plans, goals, s; identify resources needed, develop schedules

Contractor @ Syniverse Technologies

Worked closely with project stakeholders to determine business needs and translate them into functional requirements. Created project milestones and timelines and monitored team progress through implementation. Ensured the appropriate allocation of project resources and adherence to project budgetary constraints.Responsible for facilitating large scale implementation activities between clients, vendors, account team, internal teams (i.e. order verification, provisioning/design, operations, international, etc.) for domestic and international client base. Provided SME (Subject Matter Expert) support on process creation and consulting on systems/process enhancements around product implementation.Serve as Project Manager Lead for Implementation Consultants on all technical implementation of products / services (i.e. WAN, Internet dedicated access, VoIP, LAN, Ethernet, Local, Managed Services,etc.).Served as the SPOC (Single Point of Contact) and SME for multi-million dollar National Account client base, and internal account team regarding all implementation activities.Oversee all installations and activations of service.

Information technology professional with experience in project management, business analysis, quality assurance testing and technical leadership. Demonstrated capacity to lead technical people and collaborate with key business personnel at all levels of the organization.Project Management of AT&T US Bank Global account. Responsible for delivering projects on time and within budget.Lead US Bank project team for new and replacement installs throughout the U.S. Responsible for engaging and initiating vendor contracts for out of franchise locations.Project scope encompassing Nortel equipment and site survey and site recommendations.Customer review, coordination & testing of network services from LEC and equipment.RITA BAILEY PAGE TWOData base gathering.Inventory and delivery of Nortel equipment to customer site.Application of change process, coordination and acceptance of orders for project billing.Ongoing relationship building with US Bank team comprised of internal and external contacts to include AT&T personnel, vendors, LEC's and US Bank project team.Apply project management proficiencies for successful implementation and customer acceptance of installed equipment.Prepared and presented timely status reports to clients, account teams and internal senior management via documented tracking, updates and conference calls.Consult with client to identify key requirements, define project scope, developed project plan and schedule, provided leadership to internal support organizations on projects and daily production issues.

To successfully manage the implementation of multiple Networks, Voice equipment and Data communications projects within scope, on time and within budget.Lead multi person project teams throughout the life cycle of the project, providing direction and communication to the team. Utilized Project Management tools (Microsoft Project software) to apply project management proficiencies, quality, risk analysis, contracting, change process, scheduling, and negotiation with documented detailed project minutes.Scope of projects to include Network services, T1, PRI, Flexgrow, Broadband, VoIP, Transparent LAN Service, Internet, Voice and Data hardware, Nortel PBX, Opt 11, 61, 81, Nortel Key Systems, Norstar, BCM50, BCM 200, Callpilot, Fujitsu, Alcatel, Cisco Call Manager, Cisco and Adtran routers.Ensured deliver of Structured, Cabling projects in the medium to large business market. Scope also included interacting and building working relationships with external customers, equipment vendors, CLEC's, RBOC's and contractors as team members.Travel to client site for onsite consultation, team meetings and customer conversions.Coordinated all Network services with team members and vendors for customer conversions, while remaining flexible with schedule for travel to meet client needs.Facilitated issue resolution and coordinate and drive all internal escalations regarding installation situations to meet client expectations as per the defined service delivery schedule.

Assigned 1250 accounts to actively manage for new opportunities and provide account management. Winners Circle, Circle 100, Leader in Leasing attainment.