Rita Baxter Email & Phone Number

Everett, Washington, United States

Overall responsibility for the day-to-day operation of Billing systems. Development and support for billing software maintenance and development, computing and operations for Residential and Commercial services including regular billing processes while establishing migration strategies along with transitional operating strategy to develop into a fast-paced and evolving company. Project management for corporate initiatives - manage projects from conceptual stage through to launch including budget tracking, reporting and ongoing operational excellence internally and assisting business unitsCoordinate with Billing systems operations outsource vendor for daily computer job execution.Spearhead key initiatives with process and system design, implementation and tactical involvement supporting teams for successCommunications and Coordination is of the utmost importance. Meet with the various stakeholders to identify improvement opportunities, while being challenged with creating new undefined processes, resolutions, and continually looking to simplify with continual improvementsDrive Billing platforms to highlight key business metrics through continual improvements and trending key data pointsLead and sponsor new development and migration activitiesContribute to capital budget process and planning within organizationLeads and champions the development of a “go-to” organization that helps operate and run the business through data accuracy, and providing on-time and accurate processes, bills, and critical data to run the businessOversees software maintenance and hosting services for functional areas of responsibilityProvide technical, operational expertise and support of billing operations, and related systemsMentor, coach and develop future leaders and technical SME’s (subject matter experts)Management and motivation of all members of the Billing systems teamPerforms other duties as required to support the business and evolving organization

Everett, Washington, United States

Overall responsibility for the day-to-day operation of Billing systems. Development and support for billing software maintenance and development, computing and operations for Residential and Commercial services including regular billing processes while establishing migration strategies along with transitional operating strategy to develop into a fast-paced and evolving company. Project management for corporate initiatives - manage projects from conceptual stage through to launch including budget tracking, reporting and ongoing operational excellence internally and assisting business unitsCoordinate with Billing systems operations outsource vendor for daily computer job execution.Spearhead key initiatives with process and system design, implementation and tactical involvement supporting teams for successCommunications and Coordination is of the utmost importance. Meet with the various stakeholders to identify improvement opportunities, while being challenged with creating new undefined processes, resolutions, and continually looking to simplify with continual improvementsDrive Billing platforms to highlight key business metrics through continual improvements and trending key data pointsLead and sponsor new development and migration activitiesContribute to capital budget process and planning within organizationLeads and champions the development of a “go-to” organization that helps operate and run the business through data accuracy, and providing on-time and accurate processes, bills, and critical data to run the businessOversees software maintenance and hosting services for functional areas of responsibilityProvide technical, operational expertise and support of billing operations, and related systemsMentor, coach and develop future leaders and technical SME’s (subject matter experts)Management and motivation of all members of the Billing systems teamPerforms other duties as required to support the business and evolving organization

Responsible for managing teams of customer facing technical support professionals.Vendor partner relations. Build and develop best practices, process improvements and technical solutions for the betterment of customer experience and company targets. Provide in-depth technical support, for new and existing clients in residential and small business lines of business.Technical expert in the services products and solutions offered.Responsible for building/cultivating a team with clear roles and common goals.Evaluate the day to day practices of the direct reports.Advocate for positive change in customer experience as well as employee satisfaction.Management of technical delivery and coordination of activities with escalation management on customer escalations.Help team to prioritize open issues, define and track bugs clearly for Engineering. Drive and continually improve productivity and quality improvements within the team. Drive the discussion and decisions of technical topics related to the team, as well as communicate incidents to key stakeholders.

Greater Seattle Area

Responsible for all Resource Management functions: - Scheduling - Scheduling Adherence - Forecasting and Schedule Maintenance - FMLA, WA SICK LEAVE, WA FAMILY PAID LEAVE compliance - Report generation and maintenanceWorkflow ManagementTraining and DevelopmentData analysisCoordinate and supervise the daily activities of a team of skilled support individuals Cross functional coordination with various departmental levelsSales generation and results

Coordinate and supervise the daily activities of a team of skilled support individuals Cross functional coordination with various departmental levelsSales generation and resultsTraining and DevelopmentData analysisResponsible for scheduling and reportingProficient in Microsoft Suites, Lotus Notes and Frontier proprietary software.

Process subpoenas, court orders and other legal requests seeking customer and/or employee data within standard timeframeRespond to all Customer Relations Complainant Contacts Respond to law enforcement agencies on various requestsCoordinating telecommunications and data support throughout Boeing’s national accountAttend frequent outside vendor meetingsTraining and developmentVoice Over Internet Protocol (VoIP) Implementation and IntegrationSuccessful completion of Verizon LEAN training courses. A series of courses designed to evaluate current processes and identify higher efficiency opportunitiesTimekeeping database conversion implementation supportDeputy On-Site Emergency Preparedness Coordinator

Everett, Wa

Control of:Scheduling and TravelData Processing and AnalysisExpensesTraining CoordinationMaintain various databasesArrangement of all aspects for meetings and seminarsSingle point of contact for seven Area Managers and Administrative Assistants.

Customer relations coordinationData analysisCreate and track sales incentives/daily resultsCommunication of data to upper managementActing supervisor during vacations and/or absencesPeer coaching and mentoring

Master'S Degree, Management

Bachelor Of Science (Bs), Business Management