Provided consultative technical services and support to customers on the following Workday configurations: Business Processes, Configurable Security (User / Role Based), Supervisory Organizations, Time Configuration, Absence, HCM, Talent and Performance, Report Writer, EIBs, and Tenant Maintenance.Worked with Microsoft Office 2013, Supporting and creating detailed PowerPoint, Word Documentation.

Maintained strong relationships with clients and HR/Payroll partners for a seamless multi-system experience which included sharing expertise on multiple time & attendance software products as well as troubleshooting software, hardware and LAN / WAN network connections (TCP/IP, DNS, DHCP), Installing software patches / upgrades.

Provided Support and Leadership for a team of 6 specialists working on the Washington Mutual to Chase Bank Network Conversion in the states of Washington and Florida; My responsibilities included wiping and removing the old IBM servers, kvm switches, and additional hardware in server room and installing the new HP servers. I also precabled and labeled all existing and new cables prior to conversion day and installed and configured all new peripherals such as the Panini Scanners, Ithaca Validators, Belkin Pin Pads, and Belkin Card Swipes. I also setup and configured the new HP MFP's and provided any necessary troubleshooting support for all devices and network.

Provided Support and Leadership for a team of 6 specialists working on the Washington Mutual to Chase Bank Network Conversion in the states of Washington and Florida; My responsibilities included wiping and removing the old IBM servers, kvm switches, and additional hardware in server room and installing the new HP servers. I also precabled and labeled all existing and new cables prior to conversion day and installed and configured all new peripherals such as the Panini Scanners, Ithaca Validators, Belkin Pin Pads, and Belkin Card Swipes. I also setup and configured the new HP MFP's and provided any necessary troubleshooting support for all devices and network.

Support all desktops running Windows 2000 and XP Troubleshoot and repair all hardware and software issues Perform regularly scheduled maintenanceEnsure that all scheduled daily, weekly and monthly backups on all Windows 2000 and 2003 Servers run successfully Setup of new backup/restore jobs using VERITAS Backup Exec 10D, Rotation and shipment of tapes to offsite storageLoading all pertinent applications and perform accurate data transferTroubleshoot network connectivity issues, with switches

troubleshooting and repair of all hardware and software issues. Performed regularly scheduled maintenancePerformed scheduled daily, weekly and monthly backups on all NT, Unix, and HP9000 Servers using Backup Exec (also Oracle database backup and maintenance)Supervised replacement of all NT servers with Windows 2003 Enterprise Edition Server Routinely connected into servers via PC Anywhere to check database performance Started databases as neededRotated and arranged delivery of all tape media to offsite storage facility and maintained contracts.

Supported American Express employees and Financial AdvisorsProvided technical support for hardware, and software issues to include Lotus Notes, AS400, Citrix, NT, Novell, Active Directory, VPN, and ROVAProvided network configuration planning and support

Assisted beneficiaries with enrollment into correct regions Provided referrals to network and non-network providers