· Understands daily operations, including staff management, customer service, and financial performance· Developed and implemented strategic plans to drive business growth and increase profitability· Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships· Analyzed market trends and competitor activities to identify opportunities for improvement and innovation· Implemented effective marketing strategies that increased customer traffic.· Achieved sales targets consistently by implementing targeted promotions and upselling techniques· Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs· Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback· Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques· Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary· Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction· Collaborated with the finance department on budgeting processes to achieve financial objectives· Improved employee retention rates through the implementation of employee engagement initiatives· Streamlined workflow processes resulting in improved productivity· Instituted quality control measures ensuring consistent delivery of high-quality products/services· Managed and resolved conflicts among team members to maintain a positive work environment· Implemented customer loyalty programs resulting in increased repeat bus

· Managed cashiers and sales auditing for entire store (pharmacy, vision center, electronics, bakery, food, digital etc); Customer Servicing and facing to resolve their problems; inventory management; workload scheduling workflow sheet management; floor team management; and profit and loss management; inventory control (shortages and overages) and customer relationship management; turnover and hiring management· Interacting with customers and handling customer queries and complaints in a timely manner· Maintaining relationships with profitable customers· Making weekly and monthly reports and surveys· Staying current on the latest industry trends and techniques

· Oversaw all aspects of daily operations, including staff management, customer service, and financial performance· Developed and implemented strategic plans to drive business growth and increase profitability· Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships· Achieved sales targets consistently by implementing targeted promotions and upselling techniques· Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs· Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback· Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary· Collaborated with the finance department on budgeting processes to achieve financial objectives· Instituted quality control measures ensuring consistent delivery of high-quality products/services· Implemented customer loyalty programs resulting in increased repeat business