Upsell Add- On productsHandle Promotional SalesHandle customer follow up callsEducate current and potential customers with product and service informationMaintain accurate customer records.Make calls as assigned by Telesales Manager. Correctly update the Call Log for every customer/ dealer/agent interaction.Identify and escalate priority issues to appropriate quarters and follow to ensure resolution.Minimize customer dissatisfaction.Achieving customer satisfaction levels Participate in individual and team training and meetings to ensure knowledge is up-to-date.Any other duties assigned by Telesales Manager

Planning and coordinating induction for joiners.Coordinating trainings.Planning and coordinating interviews.Assisting in recruitment process.Ensuring that mandatory forms are completed by new hires.Filing.

Dealing with retail customers and advising them on various banking products and services offered by the organization, increasing customer base by soliciting for new accounts, identifying the need of the customers and advising them accordingly, supervising the direct sales executives, maintain and manage regular contact with customers to ensure client due diligence, attain or exceed targets assigned.organize and hold training for new recruits, students and other organisational bodies.

Market and sell assigned products of the bank to the specified target segments, attain or exceed monthly sales target, manage and maintain the relationship between the customer and the bank for the first three months