-Daily follow-up of the activity, ensuring that direct subordinates achieves all their objectives;-I organize and distribute human resources at the workplace according to needs, allocate other resources (e.g. computers, applications, monitors, headphones, phones, etc.)-Make sure that all consultants are trained in the following areas: consultative or transactional sales tactics, policies, procedures, rules in the customer relations department and specific applications and procedures to follow during calls on different topics;-I held regular discussions with each consultant in order to improve sales and customer care knowledge and skills;- I set individual performance objectives, by regularly supporting performance-related dialogue and individual support sessions, by recognizing and rewarding the best consultants, by applying corrective measures if necessary in situations of poor performance or directly related professional misconduct of the Internal Order Regulation;- I monitor and act monthly on individual and departmental results and implement solutions to prevent the negative impact on departmental objectives;- Reaching and exceeding the productivity, quality and sales targets of the coordinated team;- I contribute to the improvement of existing processes, the benefits brought to the company and the impact in the delivery of the department's objectives and strategy;-I participate in the recruitment, selection and orientation of new employees. I was making sure I was recruiting the right people;- I made sure that subordinates received the necessary support to reach their potential and I supported the team through periodic feedback and coaching;- We actively participate in interdepartmental meetings;- I made sure that I offered support to the consultants in real time and I was always informed about changes in processes and procedures.

-Providing customer support over the phone answering their questions and requests.-Manage customer complaints and resolve issues quickly and effectively.-Providing information about the company's products and services, presenting their advantages and characteristics.-Providing customer support with processing orders and invoices as well as updating account details.-I make sure that the customers are informed about the news and special promotions of the company and I carry out the introduction of the request in the application.- Achieving the sales target and customer care.-From October I was promoted as Back-up Team Leader (10/2016-03/2016).

- Contacting clients from the existing or personal portfolio;-Selling telecommunications services- Achieving and exceeding the set target.

- Realization of the concept of arranging the presentation room;-Adaptation of the presentation text according to the participants;- Presentation of temporary or permanent products;- Marketing method applied so as to help the sales process.

- Cash collection or cash deposit activity;-Responsibility for cash in the safe and cash register;-Promotion and sale of banking products;- Supply ATM with cash when needed;- Preparation of credit files;- Introduction of the bank's clients into the system;- Issuance of physical cards to customers.