Rita Bringa Email & Phone Number

Vilnius, Lt

Lithuania

Main tasks includeoCall, ticket, self-service ticket and chat support quality audits for new joiners and senior colleaguesoQuality feedback sessions online and in personoQuality trend analysisoDSAT (Customer feedback) analysis and improvement strategyoKnowledge management improvementoQuality criteria training sessions

Lithuania

Main tasks includeoOrganizational process of trainingsoTraining process improvements and strategy developmentoTraining material developmentoProviding trainings for new joiners and seniors of the companyoNew joiner process implementationoNew joiner probation period quality checksoFollow up trainings and employee improvement sessions

Vilnius, Lithuania

Main tasks include to provide IT support and resolution on all types of incidents and requests reported to the IT Service Desk from a global costumer base. This is done via Phone, Email and IT Service Desk Software.Job duties include providing navigational and operational help for a wide range of banking processes, procedures and IT systems while maintaining a high degree of customer services.

Riga

Main tasks included information exchange with guests about tourism related services, products and prices, event and hotel reservation services for clients. As well as consultation on relevant topics via phone or e-mail.

Latvia

Twice I have been organizer and trainer of Team building trainings for the new board members of Organization The Club “the House”. On those team building trainings I was mainly occupied with organizational and event management functions.

Latvia

I was engaged in all the phases of the project "Hitchhiking laboratory": creating and developing the idea, writing the project, implementation and preparation of the reports. As well as working with public relations related to the project needs. This project was created during European Youth week, under program Youth in Action.

Porto Area, Portugal

Erasmus internship mainly included creating and developing their public image, improving their communication skills on national and international level.

Latvia

Participated in organizing children summer camps and youngster projects. I engaged in organizational aspects as well such as creating publications (dealing with public relations) and project program. On the actual implementation of the project I had some management functions to be fulfilled: logistics, cooperation between participants, leading activities etc.

Latvia

As the main organizer I participated in all the phases of project development such as writing the project, implementation of the project and preparation of the reports. My tasks also included the creation of cooperation with project representatives from other countries, development of activities by creating the program, provision of logistics issues, leading of activities during the project, etc.

Professional Bachelor Degree, Tour Guide- Travel And Event Manager

Main fields of study for the qualification: - General education courses providing the intellectual potential of the professional activity.

Professional Bachelor'S Degree, Tourism And Travel Services Management

Studies were provided during Erasmus study exchange program. Main fields of study included: - Strategic management - Tourism marketing.

Hospitality Services Specialist, Hospitality