As the Front of front-of-house manager at Corner Block, a six-floor office building housing seven different companies, I ensure the smooth and efficient operation of the building. My role involves a combination of concierge duties, security management, and comprehensive building maintenance.- Visitor and Occupant Management- Planned Preventative Maintenance (PPMs) and Building Operations- Administrative Support- Independent Building Management

As a Door Supervisor at Old Trafford with Controlled Solutions Group, I contributed to the safety, order, and overall experience of thousands of attendees during major events. My responsibilities combined customer service, crowd control, and safety management to ensure a seamless experience for spectators.

As an A&HR Officer with the Lagos State Exams Board, a key institution under the Lagos State Government, I played a crucial role in supporting the Board’s mission to manage and oversee the administration of various examinations throughout the state. The Exams Board is pivotal in ensuring that students and professionals alike have access to fair and standardised assessments, contributing significantly to the state’s educational and professional standards.I contributed to coordinating the digitisation of the Board’s business processes, a significant project that began in 2021. This initiative marked a new era for the Exams Board, notably through the automation of the State’s Basic Education Certificate Examination (BECE). The shift towards automation revitalised the Board, streamlining operations and enhancing the efficiency and accuracy of our examination processes.I managed records of employee data and procurement activities, ensuring compliance with regulatory requirements and organisational policies. My involvement in preparing and defending the Annual Personnel Budget Cost for the agency sharpened my financial acumen as I delved deep into data analysis, forecasting expenses, and identifying opportunities for cost optimization.

• Delivered excellent customer service, resulting in a 15% increase in customer retention by promptly addressing inquiries and offering relevant service solutions.• Handled many client inquiries by phone and email, establishing excellent communication skills and showcasing in-depth service knowledge to increase user satisfaction and maintain a high satisfaction rate.• Achieved monthly set goals consistently by contributing to improved customer retention and satisfaction.• Collaborated effectively with internal teams to streamline service processes, reducing response time and supporting customer experience goals.• Maintained a centralized customer database, improving data retrieval time by 30% and ensuring compliance with data management guidelines. • Participated in efforts to enhance processes, which lowered response times and raised client retention rates.

During my National Youth Service Corps (NYSC) year in Ibadan, Oyo State, I served as an Administrative Officer at the Ministry of Youths and Sports. In this role, I was responsible for a variety of administrative tasks that were crucial to the smooth operation of the Ministry.My daily duties involved organizing and managing files, ensuring that documents were typed, edited, and proofread with precision. I also handled the documentation, filing, and storage of important records, helping to maintain an efficient administrative workflow within the Ministry. This experience provided me with valuable insights into public sector administration and honed my organizational and multitasking skills.