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Senior consultant, with internal and external experience, providing organizational, leadership, change, collaboration, conflict management and ombuds services to varied organizations in diverse industries. Expert level skills in consulting, conflict management, collaboration, team development, facilitation, coaching, training, mediation, process design, and assessments. Works with individuals, teams, departments and organizations so people can work together better, especially when repairing a conflict or serious misunderstanding.Over 20 years’ experience as an organizational ombuds and conflict resolution consultant offering leadership, conflict management, and collaboration services as a neutral 3rd party at all organizational levels. Works with senior leaders to identify systemic issues and manage risk. Organizational Ombuds positions in government, university and academic healthcare environments to provide internal conflict resolution services including climate assessment, coaching, mediation, facilitation, training, process design, team development, collaborative meetings, and designing organizational strategies to address systemic organizational issues . Thirteen years’ experience providing conflict management, collaboration and leadership services as an external consultant to diverse organizations in different industries. Extensive practical experience addressing conflicts and delivering a range of conflict management and collaboration services at all organizational levels while developing trusted relationships with leaders in varied organizations and industries. Certified Organizational Ombuds Practitioner (CO-OP) ® from the International Ombudsman Association with a Master’s in Decision Science.
Working It Out
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Ombuds And Organizational Collaboration And Conflict Management ConsultantWorking It Out Nov 1995 - PresentWorking It Out is an Organizational Collaboration and Conflict Management Consulting Company. Manages client projects and budgets of varied sizes in diverse industries to assess and address interpersonal and organizational needs in organizational development, change management, conflict/dispute analysis, assessment, collaboration, training, process design, and conflict management systems design. Assesses training needs, and designs, develops, delivers and evaluates training programs to develop skills in communication, facilitation, collaboration, negotiation, team building, inclusion, leadership, mediation, and conflict resolution. Facilitates small and large groups and teams in workshops, seminars, planning days, strategic planning, and retreats to enhance manager-employee and labor-management relations, improve decision-making, expand effective collaboration, improve productivity, and evaluate results. Extensive experience in collaboration at all levels of project and program development, at all workplace levels, and in developing collaboration skills for organizations, leaders, managers and teams. Coaches managers and employees to develop negotiation, conflict management and leadership skills, to work effectively together, improve productivity, and to develop organizational effectiveness. Client list includes companies in varied industries like healthcare, pharmaceuticals, financial services, professional services and government. Some clients include BlueShield California, American Express, Transportation Security Agency, Office of the Comptroller of the Currency, Kennesaw State University, Alexion, National Security Agency, GA Office of Dispute Resolution, Justice Center of Atlanta, US Postal Service, IBM, Eckerd College, and International Association of Facilitators.
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OmbudsUniversity Of California, San Francisco Mar 2019 - Feb 2020San Francisco, California, UsProvide Organizational Ombuds and conflict resolution services to faculty, staff, students and trainees at academic healthcare organization. Expertise in conflict resolution, conflict and climate assessment, mediation, training, conflict coaching, facilitation, and team development in high conflict situations. Works with individuals, groups, and departments, and identifies systemic issues to manage risk in the institution. Three UCSF contracts: March - December 2016, August - October 2017, March 2019 - current -
Adr (Alternative Dispute Resolution) AdvisorFema Jan 2018 - Mar 2019Washington, Dc, UsProvides organizational ombuds and conflict resolution services to FEMA employees to improve communication, teamwork, conflict resolution and collaboration. Expertise in conflict resolution, conflict and climate assessment, mediation, training, conflict coaching, facilitation, and team development in high conflict situations. Works with individuals, groups, and divisions, and identifies systemic issues. -
Master Trainer Of Conflict Dynamics ProfileLeadership Development Institute At Eckerd College 2004 - Mar 2019One of a few people trained to train and certify other professionals in the Conflict Dynamics Profile (CDP), a 360 assessment tool to identify specific behaviors to address conflict constructively. CDP is used by managers as part of individual development plans and team development action plans.
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OmbudsThe National Institutes Of Health Jan 2017 - Sep 2017Bethesda, Md, UsProvide Organizational Ombuds and conflict resolution services to faculty, staff, students and trainees throughout the organization. Expertise in conflict resolution, conflict and climate assessment, mediation, training, conflict coaching, facilitation, and team development in high conflict situations. Work with individuals, groups, and departments, and identify systemic issues and manage risk in the institution. -
Adjunct FacultyPace University Jan 2016 - May 2016New York, Ny, UsDeveloped and taught course - Working through Conflict: Mediation, Negotiation, Facilitation -
Associate OmbudsUniversity Of California Davis Oct 2014 - Dec 2015Davis, California, UsProvide Ombuds and conflict resolution services to staff, faculty and students at UC Davis campus and UC Davis Medical Center. Expertise in conflict resolution, conflict and climate assessment, mediation, training, conflict coaching, facilitation, and team building in high conflict situations. Work with individuals, groups, and departments, and identify systemic issues in the institution. -
Senior Organizational Internal Consultant:Conedison Dec 2008 - Oct 2014New York, Ny, UsProvides a range of organizational development and consulting services at all organizational levels in a complex, unionized company of 15,000 employees. Partners with other departments like Labor Relations, EEO Affairs, Ethics, Corporate Security, Occupational Health, and Human Resources to identify trends and gaps in policy or practice, provide upward feedback to senior management about systemic problems and risk, develop collaborative solutions, develop metrics, and design organizational strategic initiatives.Partners at all organizational levels, assesses organizational needs, explores options and strategies, reviews processes, and facilitates interpersonal, group and large scale workshops and strategy sessions, stakeholder analysis, consensus-building, change management interventions, focus groups, and team building projects throughout the company. Designed, developed and delivers leadership trainings for employees and managers in areas including collaboration, building engaged teams, conflict management, and facilitation. Initiated design and formation of labor-management issues resolution teams throughout the company. Master’s in Decision Science adds an academic background in decision-making, systems analysis and design, data analysis, metric development, strategic planning, critical thinking, and risk management.
Rita Callahan Skills
Rita Callahan Education Details
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Suny BrockportMathematics -
Georgia State University - J. Mack Robinson College Of BusinessDecision Science
Frequently Asked Questions about Rita Callahan
What company does Rita Callahan work for?
Rita Callahan works for Working It Out
What is Rita Callahan's role at the current company?
Rita Callahan's current role is Ombuds and Organizational Collaboration Consultant.
What is Rita Callahan's email address?
Rita Callahan's email address is rc****@****ing.com
What is Rita Callahan's direct phone number?
Rita Callahan's direct phone number is +140487*****
What schools did Rita Callahan attend?
Rita Callahan attended Suny Brockport, Georgia State University - J. Mack Robinson College Of Business.
What are some of Rita Callahan's interests?
Rita Callahan has interest in Conflict Management, Laughing, Leadership Conflict Competence, Public Speaking, Dancing, Management And Leadership Training, Mediation Public Speaking, Collaboration, Biking Along The Hudson River, Central Park.
What skills is Rita Callahan known for?
Rita Callahan has skills like Conflict Resolution, Training, Coaching, Workshop Facilitation, Conflict Management, Mediation, Leadership Development, Negotiation, Customer Service, Team Leadership, Personal Finance, Change Management.
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