Rita Chavez Email & Phone Number

• Over 40 years of experience at Southern California Edison (SCE) in customer service, consisting of direct face to face contact with SCE’s largest Commercial / Industrial customers and Electric Service Providers in the successful delivery of energy efficiency programs and offerings• Extensive experience in account management and directing cross-functional teams in the application of electric systems, regulation, rules, rates, and the California Energy Market while working with internal stakeholders in addressing customer needs and resolution of customer issues in a structured utility environment and “deregulated” environment• Proven knowledge and experience in the area of financial and economic analysis in managing large scale projects. Projects consisted of successfully managing vendors to perform as contracted by SCE, determining sales strategy for our product offerings, monetary risks, tracking projects to their successful completion• Sales and marketing experience with managing SCE’s major customers in the resolution of customer business issues, while providing innovative, timely strategic solutions for major customers• Demonstrated strong leadership skills by participation on several committees to enhance the customer experience• Demonstrated outstanding skills in coaching and mentoring new hires • Excellent oral and written communication skills to formally deliver customer focused presentations to SCE senior management, and major customers• In-depth expertise and knowledge of SCE rules, rates, energy efficiency, alternative fuel sources (e.g., Solar, Co-generation) demand response programs, knowledge of Direct Access, Transmission and Distribution, and Power Quality offerings to enhance the overall customer experience.

Listed skills include Energy Efficiency, Management, Strategic Planning, Project Management, and 16 others.

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  Account Manager

  Edison International

  Sep 1982 - Present