Rita Cincotti Email and Phone Number

• Senior analyst responsible for training and provision of support and development to new employees.• Ensuring adequate support to the team leader by answering colleagues and clients’ queries to facilitate continuous work efficiency.• Production of weekly and monthly statistics to maintain high standards of efficiency. • Ensuring accuracy of database records to achieve accuracy and achievement of targets.

• Research and documentation of records in the mutual fund market in Europe drawing data from a variety of sources such as hard copy reports, web site and electronic updates.• Ensuring the timely and accurate acquisition of European portfolios data – progress chasing fund management companies and custodian banks through use of technology and personal contact.• Monitoring the accuracy and coverage of the mutual fund data within my own area of responsibility.• Liaising with local and international colleagues regarding data acquisition issues and requirements including client queries

• Customer service adviser dealing with day-to-day enquiries, complaints and customer orders to maintain a high standard of customer satisfaction.• Operating tills, ensuring accuracy, accounting for takings at end of day.

• Organising and confirming advance guest bookings and planning the daily diary.• Training and developing staff to ensure high standards of service are achieved and maintained• Promoting strong PR and customer service skills.• Greeting guests and ensuring an enjoyable stay.

• Worked with a team that sought to achieve and maintain Michelin recognition.• Delivered first class level of customer service through effective team motivation

• Operating tills, ensuring accuracy, and accounting for takings at end of day. • Fulfilling customer orders and maintaining customer satisfaction to the highest possible level to ensure continuation of business.