Guiding customers through the process of creating and redesigning their custom jewelry looks using Pandora’s internationally renowned Charms and Bracelets, Necklaces, Earrings and Rings.

Assisted customers with their shopping needs, answer customer inquiries, resolve a wide variety of customer complaints, questions, and inquiries. Help solve problems that affect the department’s service, efficiency and productivity.Work on and lead teams committed to providing excellent customer service.Interact with customers of varies ethnic and cultural backgrounds, nationalities, educational levels, and mental statues. Exercise tack, diplomacy, and persuasion with diverse clientele.Complete customer transactions on the cash register. Reconcile cash register.Maintain adequate inventory to support sales promotions. Complete inventory counts and order merchandise. Assist with price markdowns and changes for merchandise. Meet and exceed revenue sales, goals, and quotas.Participate in the coordination of sale promotion activities, including proper use of in-store signs advertising for sales and promotions.Provide efficient, courteous, and personalized service in person and by telephone with a high level of confidentiality.

While working for Harley Davidson Financial Services • Assisted customers via telephone on a wide range of inquiries pertaining to Harley-Davidson Financial Services. Responsible for collecting delinquent accounts via telephone and correspondence. Resolved and reconciled billing discrepancies. Determined and effectively collected accounts through payoff settlement or payment arrangements. Partnered with external vendors through verbal and written communication for updates, decision making, account maintenance while playing an active role in resolving concerns and potential issues. Assigned charge-off accounts to external vendors for collection and repossession purposes. Negotiated settlements. Work on and lead a team that was committed to providing excellent customer service while constantly working under difficult time constraints. Provided efficient, courteous, and personalized service via telephone with a high level of confidentiality.

Assisted incoming and outgoing guests with their needs.Facilitated reservations for hotel, meals, events, etc.Resolved guest issues, complaints, disputes, and/or incidents in accordance with company policies and procedures. Provided efficient, courteous, and personalized service in person and by telephone with a high level of confidentiality.

Assisted customers with their shopping needs, answer customer inquiries, resolve a wide variety of customer complaints, questions, and inquiries. Help solve problems that affect the department’s service, efficiency and productivity.Work on and lead teams committed to providing excellent customer service.Interact with customers of varies ethnic and cultural backgrounds, nationalities, educational levels, and mental statues. Exercise tack, diplomacy, and persuasion with diverse clientele.Complete customer transactions on the cash register. Reconcile cash register.Maintain adequate inventory to support sales promotions. Complete inventory counts and order merchandise. Assist with price markdowns and changes for merchandise. Meet and exceed revenue sales, goals, and quotas.Participate in the coordination of sale promotion activities, including proper use of in-store signs advertising for sales and promotions.Provide efficient, courteous, and personalized service in person and by telephone with a high level of confidentiality.