Rita Dangelo Email & Phone Number

Fort Washington, PA

Responsible for the strategic direction and compliance adherence for all components of the functions, including the achievement of corporate goals of compliance, growth of deposits, and quality of service. Oversee the monitoring and successful completion of EFT transactions, receiving a Satisfactory NACHA Audit Rating, with no operational findings in the.

Fort Washington, PA

Responsible for all monitoring, forecasting, and reporting department metrics to senior and executive management regarding department's compliance and quality. Evaluate processes that can be stream-lined, enhanced, automated, or in or outsourced to Deposit Operations. Operate the department within budgetary guidelines to ensure a positive impact to the.

Collaborated with the Compliance Team in developing comprehensive procedures to handle Agency complaints. Developed and implemented customized escalation/complaint SalesForce case types and reporting. Analyzes customer needs on an ongoing basis to assist in identification of new business opportunities and develop proposals for new products and services.

Fort Washington, PA

Partnered with Canadian Compliance and Legal teams to develop and implement daily operational procedures to launch ally.ca. Managed Deposit Operations teams in Fort Washington and Toronto Canada locations

Greater Philadelphia Area

• Accountable for the operational soundness and regulatory compliance for more than 500 retail offices in the MidAtlantic Region. Directly managed and coached 14 Quality Review Advisors in Pennsylvania and Delaware and.
• Responsible for the professional development and continued skill enhancement of the team.
• Achieved the company’s best audit rating in recent years in both 2007 and 2008 by:… Show more Accountable for the operational soundness and regulatory compliance for more than 500 retail offices in the MidAtlantic.
• Achieved the company’s best audit rating in recent years in both 2007 and 2008 by: -Spearheading internal programs for the purpose of educating, promoting, and improving operational performance. -Collaborating with.
• Led efforts to identify best practices and process improvements, serving as a subject matter expert, legal liaison and market champion for new procedural information. Developed Annual Compliance Training including Bank.