Rita El-Khoury Email & Phone Number

Beirut, Beirut Governorate, Lb

Beirut, Lebanon

In charge of a team of 65+ people, covering the Technical Underwriting, IT, Digital Transformation and Project Management & Organization departments in addition to some responsibilities in Compliance, Legal and Risk Management.Leading the operations of the company being the second-in-command. Responsible for the efficiency and effectiveness of business and its strategic/day-to-day operations, with focus on improvement of business operations and establishing best-practices across the company.Member of the senior leadership team, the Executive Committee and the Audit & Risk Committee, and reporting to the CEO.

Beirut, Lebanon

Current role: Advisory basis and social volunteering tasks.Initially, setting-up the Business Model in the field of Professional Medical Services provided at home, with a team of technical professionals.Focusing on the Operational aspects, legal, financial, communication, and administration.

Nicosia, Cyprus

Assisting the chairman in creating and setting up Lathea Ltd in Cyprus, a real estate investment company. Main responsibilities included covering the brand communication strategy, the marketing strategy and the company administration.

Cairo, Egypt

Creating and setting up Goeland Overseas - a Real Assets, Impact Investment company.Main responsibilities as Operations and Investors Relations Partner, include: Completing the company incorporation process in its legal and financial aspects, covering the brand communication strategy and the company administration, along with the investors’ relations’ framework and requirements setup.

Beirut, Lebanon

Leading a team of 80+ people, in charge of Group-Level banking operations (commercial banking, investment banking and private banking, across the Middle East and Europe).Transversal coordination with all business lines and departments across the Group’s entities worldwide, with ownership of the following areas: -Process Engineering and Structure Optimization.-Operations Excellence and Standard Operating Procedures.-Developing Team Engagement and Managing Human Capital.-Coordinating and managing Strategic and Transformation projects across the Group’s entities, such as: a-Systems enhancements, automation & digitalization (core banking and dedicated systems; national and regional payment platforms; processes automation; alternative delivery channels), b-Business expansion (organization of new entities regionally and internationally, Post-M&A organization regionally and internationally, carve-out of the Cards business, development of new services and products).-Management of interfaces internally and externally, with focus on relationship management and customer experience.-Actively involved in various business areas within the Group and contribution to cross-organizational projects.-Development of insourcing, outsourcing and expansion of the scope of services.-Managing sensitive cases in crisis environment, focusing on business continuity, customer satisfaction, staff safety, and compliance.Awards and Memberships:-Received yearly International Awards for Operations Excellence.-Promoted from Deputy to Head of Operations in Sept. 2011.-Directly reporting to Group COO and GM.-Member of the AML Committee.-Member of the Training Academy.

Beirut - Lebanon

Introduced new HR concepts and implemented the Organizational Development team to orchestrate projects:-Launching the HR Systems, training the teams internally and implementing tools. Performed full Job Analysis exercise in the whole organization, developed Job Descriptions for each role across departments and business lines, built a Grading Matrix and applied it in relation to salary grid. In parallel, worked on Performance & Evaluation process correlated to the Rewarding system and to Training & development.-Managing the full acquisition and onboarding process of a new consolidated HR Software. Handling the screening, short-listing, selection and negotiation process, in collaboration with concerned parties.-Performing a complete review and applying optimized HR procedures, besides restructuring the teams.-Playing HR and Organization Roles in the launching of new major entities of the Group, locally and abroad:o The Opening of Bank Audi Jordan: handled the recruitment process, from screening to interviewing and selecting all levels’ candidates, as well as coordinating the regulatory aspects.o The Audi-Saradar Merger-Acquisition project: fully in charge of the HR aspects of the project; interviewing and assessing colleagues’ profiles, identifying redundant functions, defining optimized organizational charts by department, reviewing job descriptions along with related salary matrices.-Intensively working on the Outsourcing Hub Project targeting all support functions in the Bank and closely coordinating with involved parties, internally and externally, and reporting to top Management.Directly reporting to Group Human Resources Head and working closely with Group COO and GM.

Paris Area, France

In charge of the Quality of Operations through internal controls, in addition to projects, teams’ organization, and implementation of improved processes and periodic reporting system.Directly reporting to the Head of Operations and to the COO & Member of the Ex-Com.

Paris Area, France

Consulting & Audit: Missions in Paris & abroad (London – Singapore –Luxembourg – Brussels – Rome – Berlin) for major international institutions (Dexia Group, BNP Paribas, La Société Générale, Pinault Printemps Redoute Group) on distinctive projects such as Business Process review, optimization and automation, Reporting system set-up, System implementation, Fraud investigations.Financial Audit: Periodic and regulatory interventions for major clients: Crédit Lyonnais Group, Renault Group, CDR Finance, BULL Group, L’Oréal Group.

Beirut - Lebanon

Banking Organization Department: fully dedicated on ERP System & Software project, including full Process review, reengineering and optimization, identification of business and technical requirements, testing, and finalization. Coordination between all business and technical teams.

Transition To General Management, Executive Program

Advanced Master, Financial Audit

Attended a 3 months training at Deloitte, Audit Firm in Paris

Bachelor Of Science - Bs, Business Administration & Management - Major Computer Science

Attended a 3 months training at Bank Audi s.a.l. in IT and Audit