Rita Ebner Email & Phone Number

I was in charge of Technology, Printing Systems and Print Buying in The Document Management Center was a 100,000 square foot facility employing 140 people with 15 million dollars in revenue. 36 million items were in the warehouse. The DMC provided printing, warehouse, mailing, graphic design and electronic mainframe print services by integrating the.

I was one of two senior managers in charge of various departments in a new division within ReliaStar called Printing and Fulfillment Services. ReliaStar had decided to consolidate its print, mailing, fulfillment and warehouse operations in Minneapolis in a new division that replaced their collapsed company Coremar Printing and Publishing. Our mission was.

I was head of customer service for Coremar Printing and Publishing, a profitable printing company with $8,000,000 in sales and 120 employees. As a start-up company Coremar was a successful operation and so when Merrill/May Corporation approached Northwestern National Life Insurance Company, our parent company, in August of 1997 with an offer to buy.

Coremar Printing and Publishing’s mission as a full service printer was to reduce the fixed costs of our parent company by providing services below market rate, make a profit on the services we sold to external customers and return the profit to NWNL. We were successful, with an ROE of 16% and 15 - 25 % profit margins in an industry that typically does 10.

I worked for Northwestern National Life Insurance Company (NWNL) but was reassigned to Coremar Printing - new start-up company created by NWNL to market and sell its in-plant printing, fulfillment, and warehousing services in the commercial print market. It was trending at this time for large companies to try to leverage their fixed costs by selling.

11/1978 - 09/1988 I managed Technical Writing, Forms Management, Records Management, Graphics Design, and Database Development. These areas provided technical writing, technical training, product promotion and design services to the NWNL companies. I managed the on-line text retrieval systems and developed text retrieval applications and databases. The.

Sr. Task Documentation Analyst (Sr. Technical Writer) As a Senior Analyst I wrote software documentation, training manuals and management training manuals that were incorporated into training various courses. I wrote a 300 page Supervisory textbook for entry-level supervisors that was nicknamed the "bible" by senior management because it became the.

I wrote and edited promotional material, employee communications, news releases, and technical documentation. I redesigned administrative processes to make them more efficient and then converted them to computer processes. I worked closely with system analysts and programmers to develop administrative solutions and procedures. I wrote software.

Certificate In Technical Communications, Technical Communications

Bachlor Of Arts, English, Black Studies And Humanities