* Strategize manpower plans/budgets with business for middle east and far east. * Manage performance discussions, necessitate progressive discipline/corrective process like Performance Improvement Plan (PIP).*Managing, preventing and resolving challenges like conflictmanagement, grievance redressal, and legal disputes.*Maintaining and analyzing data for strategic decisions.

*Gathered manpower requirements from clients, arranging appointments & terms of business/contract negotiations.*Developed and manage ongoing client and candidate relationships*Handled the tasks of managing job offer process and negotiating salary packages

• Recruitment of sales officers, tele calling executives & team leaders by screening CV’s and conducting interviews• Attendance maintenance• Handled and counseled grievances• Managed the performance of employees such as sales officers, tele calling executives, team leaders• Generated, maintained and presented MIS reports • Managed customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms

• Highly involved with the recruitment & selection of new employees • Prepared weekly reports indicating volumes handled• Prepared presentations for the weekly internal review meetings• Trained new recruits on the process flow and various systems• Corresponded with Service unit (UK) on day to day basis by phone & e-mail to solve any queries related to processing the bill of ladings

• Handled agents to enable them to achieve their targets• Achieved daily targets.• Maintained agent and client reports.• Provided timely reports to the management.