Rita Ferrette Email & Phone Number

Richmond, Tx, Us

Houston, Texas, United States

Houston, Texas Area

Houston, Texas Area

 Oversight and management for implementing, moving and maintaining IT systems across retail stores for all divisions, including project milestones, budget and stakeholder communication. Established and maintained effective communication between all relevant teams, including store development, technology and third party construction partners.  Monitored IT implementation of POS, circuit conversions and other acquisition projects, directing the daily telecommunication responsibilities for the team. Evaluated and managed IT deployments for new, relocating, remodel expanding and closing stores, including coordinating with carriers and third party vendors to ensure prompt delivery of these services. Schedule Retail Service Providers (RSPs) and tech vendors to evaluate offering, including scoping project details, timing, scale and budget to confirm performance compatibility.  Managed inventory and ordering for store phone boards, KSU (phone system), phones and telecommunications materials for all projects. Reviewed construction schedules weekly to create and update work orders that other IT Departments need to work and complete. Analyzed scope of work and floor plans with Construction Project managers for each project. Organized, tracked and processed all third party invoices, managing all changing or unexpected project expenses.  Created and managed the budget for IT projects, including composition of quarterly budget reports for executives.  Collaborated with the Store Development Team to review store fixture designs in relations to IT Equipment. Consulted on acquisition projects regarding management of point of sale (POS) and circuit conversions systems. Developed and maintained the New Store Tech Installation Manual.  Delivered relevant, technical communication and reports to executive leadership teams.

 Managed help desk support for more than 500 retail stores and 600 corporate users, addressing unpredictable technical issues rapidly while serving customer teams and maintaining streamlined operations.  Trained corporate and store employees on using POS hardware and applications, demonstrating efficient communication and dedication to serving customers.  Supported company wide deployment of new POS hardware and tuxedo rental stations into 500 retail sites.  Mastered POS application for troubleshooting and hardware installations purposes. Provided technical direction and oversight for the installation of 1,000 debit devices throughout the retail chain. Managed scheduling and work order completion of support technicians dispatched to stores for phone and network equipment issues. Monitored store data circuits, notifying telecom providers of circuit outages or other potential issues. Managed IT work orders and invoices to assure timely completion and processing. Trained new hires on all technology, including various phone, applications and PCs.

 Delivered training on office software across all teams, including office, multi-unit employees and remote users to ensure effective and efficient usage of company systems.  Developed and maintained the new employee training manual to maximize training retention and effectiveness.  Trained office and warehouse employees on corporate intranet while also providing bi-lingual computer training.

Houston, Tx

 Partnered with buyers to identify the proper distribution of merchandise to 500 stores and special orders, including yearly clearance sale and the creation of Spring and Fall Swatch books. Evaluated inventory and merchandise strategy to organize clearance sale for 500 stores twice a year  Addressed and resolved store issues regarding any clearance problem or roadblock. Assisted with the organizing of merchandise seminars, including confirming travel arrangements, creating agendas and managing schedules.

Houston, Tx

 Provided executive support for two Senior Vice Presidents, performing administrative duties to ensure that the Executive's day-to-day responsibilities ran efficiently. Managed executive calendars and meeting, including scheduling appointments and arranging conference calls. Booked travel arrangements, pitch logistics and validated expense reports. Managed communications with vendors and business partners to facilitate meeting setup.

Houston, Tx

 Reviewed and managed data on receivers to ensure accuracy, allowing for the efficient generation and distribution of data analysis and reporting.  Managed damaged merchandise, including processing it out of the system, returning to the vendors and recouping company credit. Supervised the day-to-day responsibilities for both departments. Oversight of time card management for the department. Performed data entry, including generation and distribution of reports.

Houston, Tx

 Reviewed and corrected data on receivers, ensuring completeness and accuracy. Generated, validated and distributed data reporting to maximize business efficiency.  Generated price tags for the warehouse based on reports, including confirming paperwork was transferred to the accounting department on a timely basis.

Associate Of Applied Science, Business Technology

Business Administration, Business Administration And Management, General

Activities and Societies: 24 Credit hours towards Bachelor of Business Administration.