Rita Francis Email & Phone Number

Rockville, Md, Us

Bethesda, Maryland, United States

Bethesda, Md

Washington D.C. Metro Area

E2 Travel IT supporting USAID

Bethesda, Md

IT Help desk support for National Institutes of Health

Bethesda, Maryland

GeniusProvided technical support at the retail level for all Apple products and Mac computers: OS X, iOS and limited support of several third-party applications. This includes, but is not limited to:- Sale of Apple products - Accessories that compliment Apple products - Acknowledge customer concerns on a daily basis - Provide solutions within a consultation The solutions that I provide require that I also repair all affected hardware components of both computers and iOS devices, in-house, when necessary. This includes:- keeping an open contact with the customer - updating the customer of their repair- educating the customer of the proper usage of their devices- Ensuring a great customer experience both before and after a visit. My experiences require patience, quick problem solving, technical expertise, and excellent writing and communication skills. During my time at Apple I have grown from many positions beginning as a Sales specialist and through stages of the technical support field. On a daily basis, I analyze, troubleshoot, educate, and attempt to resolve all customer questions and concerns.