Rita Goldin Email and Phone Number

• Managing finances for 5 restaurants, employing approximately 200 staff members, with a turnover of 3 millionILS.• Leading a team of 3 finance professionals responsible for overseeing restaurant finances, reporting directly to theCEO.• Preparing payroll for headquarters employees and providing support for ongoing operations with the externalaccounting team.• Managing recruitment processes for headquarters positions and handling employee relations and welfare.• Initiating and leading marketing projects and sales promotions for the restaurants.2022 – 2023: Call Center Manager OTH by Brown Hotels• Recruiting, training, and mentoring a team of five call center agents.• Reviewing call recordings and providing feedback to improve communication skills and customer interactions.• Collaborating with the marketing team to create strategies to increase company revenue

• Provided leadership, training, and direction to a team of 6 account managers while coordinating service delivery to clients and facilitating support to the sales management team.• Leading upsells efforts and taking proactive steps to increase our value and grow revenues. • Engaging in contract negotiation with account prospects and existing customers. • Supervised and motivated the account management team to facilitate exceptional service delivery of new and ongoing consumer orders.

• Responsible for pricing proposals, negotiations, and closing deals. • Effectively communicate to all venue departments the information necessary to successfully execute the client's needs while maintaining a good client relationship.• Manage new business and customer relationships to ensure that monthly goals are met or exceeded.• Managing the company’s marketing efforts - driving and executing organic marketing activities, supporting sponsored marketing activities, including social media channels and paid media activity (FB, Google, etc.).