Rita Hackforth-Jones Email & Phone Number

London, Gb

London, England, United Kingdom

London, United Kingdom

Destination Management Company (DMC) crafting tailor made luxury trips and events across the UK and Ireland ( www.originaltraveluk.com/trade )Key Skills & Responsibilities: - Project management: Planned, priced and seamlessly executed complex and creative luxury itineraries and small group tours across the UK and Ireland. I executed approximately 100 bespoke trips ranging from 2 – 21 days in duration per year. - Stakeholder management: Cultivated and nurtured ongoing… Show more Destination Management Company (DMC) crafting tailor made luxury trips and events across the UK and Ireland ( www.originaltraveluk.com/trade )Key Skills & Responsibilities: - Project management: Planned, priced and seamlessly executed complex and creative luxury itineraries and small group tours across the UK and Ireland. I executed approximately 100 bespoke trips ranging from 2 – 21 days in duration per year. - Stakeholder management: Cultivated and nurtured ongoing relationships with high-net-worth American travellers and travel agents, working hard to exceed expectations and build up trust so that they felt confident to book a trip with me again. - Supplier management: Identified and managed 3rd parties for the trip including; guides, drivers, private tours and exclusive experiences across the UK and Ireland and accommodation (predominately 4/5* hotels and exclusive use properties).- Budget management and reconciliation: Meticulously planned and priced luxury tailor made trips and events personalised to the client’s brief and finalised all post itinerary invoices. - Problem solving skills: Local point of contact (ground handler) for all bookings; I regularly dealt with short notice requests and client issues with a ‘solutions orientated’, logical approach. - Communication skills: I sold bespoke, luxury itineraries via phone, email and in person and led a series of 30-minute webinars for US travel agents to educate them on our new products and enhance ongoing relationships. - Attention to detail: Produced and compiled all the client’s arrival information to create a personalised ‘welcome pack’ which included; a welcome letter, bespoke itineraries, local dossiers and tickets. - Driven: Regularly achieved and exceeded pre- set monthly sales targets. - Creative: Proactively expanded and developed existing product of 4/5* hotels and private tours and experiences across the UK and Ireland. Show less

London, United Kingdom

London, United Kingdom

Luxury Serviced Home Rental Company & Tech Start Up – Working within the London Division Key Skills & Responsibilities: - Project management: I worked as a ‘hands on’ solutions focused, problem resolver. I took ownership and managed multiple individual issues during guest stays whilst remaining calm under pressure. - Account management: Nurtured relationships with hosts for a portfolio of 150 luxury homes. I managed difficult conversations when unforeseen problems occurred… Show more Luxury Serviced Home Rental Company & Tech Start Up – Working within the London Division Key Skills & Responsibilities: - Project management: I worked as a ‘hands on’ solutions focused, problem resolver. I took ownership and managed multiple individual issues during guest stays whilst remaining calm under pressure. - Account management: Nurtured relationships with hosts for a portfolio of 150 luxury homes. I managed difficult conversations when unforeseen problems occurred during stays. - Customer service excellence: Escalation point for complex customer issues for high-net-worth travellers which included settling disputes. Show less

Incentive Travel & Prize Promotions Agency(Temporary contract)I developed client proposals for bespoke company incentives and liaised with Destination Management Companies (DMCs) to ensure seamless end to end logistics of company events.

Luxury travel companyI assisted with all client facing documentation and itineraries, as well as logging telephone and email enquiries from prospective clients.

Lefkas, Greece

Sailing Holiday Company I worked as a Flotilla Hostess and led a flotilla of yachts across the Ionian Islands in Greece. I was responsible for ensuring all holidaymakers had the best possible experience which involved; giving daily briefings (advising on the daily route, weather conditions and obstructions), hosting beach parties and dinners, sourcing dinner venues and managing transportation of all guests.

Otavalo, Ecuador

Hostel in the Andes of Ecuador During my university summers I worked as an Assistant General Manager in a hostel in Otavalo, Ecuador. I was responsible for leading a team of 5 local employees, working in Spanish to delegate duties and ensure excellent customer service. I regularly took guests on full day tours around the area.