• Developed and launched the Talent to Watch program across SAP Concur boards that leverages internal resources to support underrepresented ethnicities advance their careers and grow into senior level roles. Progression success rate of 40% and 100% retention.• Globally manage multiple D&I programs, strategic partnerships, create communication, prepare, and lead presentations. • Developed & presented Oops, Did I Just Micro Aggress? - Unconscious Bias and Microaggression training – 67% attendance and 4.9 overall satisfaction score• Lead D&I Council – monitor progress to ensure project milestones are being met across various initiatives and programs• Prepared and presented Inclusive Development session at SAP Concur Fusion Exchange Event 2,000+ attendees• Collaborate with cross functional teams and key internal and external stakeholders to drive DEI initiatives.• Participant in national conferences & career fairs in support of building a diverse organization that resembles our customers.

SAP Concur is the world’s leading provider of on-demand / SaaS Employee Spend Management services. Program Manager – North America Diversity & Inclusion Fellow• Developed and launched the Talent To Watch program across SAP Concur boards that leverages internal resources to support underrepresented ethnicities advance their careers and grow into senior level roles. Progression success rate of 40% and 100% retention.• Manage multiple D&I programs, strategic partnerships, create communication, prepare, and lead presentations. • Prepared and presented Inclusive Development session at SAP Concur Fusion Exchange North America 2020. • Collaborate with cross functional teams and key internal and external stakeholders to drive DEI initiatives.Senior Customer Engagement Executive• As the focal point for customer success, driven to Make Value Visible to clients in support of revenue growth, retention, and achievement of higher ROI. • Responsible for developing high-trust relationships with portfolio of mid, large, and global customers of various industries.• Facilitate executive meetings that measure progress and business impact. Motivate and mobilize customers and cross functional partners through diplomatic collaboration and clear communication. • Consistently met or exceeded renewal (154%), retention (100%) and client engagement (187%) goals. Collaborated with sales executives in support of achieving revenue goal.

AMERICAN EXPRESS COMPANY Charlotte, NC 2012 - 2015Manager, Global Account Development, Global Corporate Payment - TechnologyResponsible for account management and identifying growth opportunities for global finance, technology, and defense contractor corporate clients. Charged with penetrating accounts by conducting analysis of client spend, formulating strategies, securing broad and deep relationships and develop solutions that drive client increased revenue and market share. Experienced in developing and delivering program performance reviews presentations virtually and in-person to C-level & business executives

Senior leader of team with 100+ members and 7 direct reports focused on business implementation management; responsible for directing the design, development, and implementation of new products, enhancements, and operational improvements to meet strategic business and organizational objectives. Drive multiple initiatives simultaneously and responsible business readiness, operational processes, and client servicing, and comply with all appropriate guidelines.

Identify, plan and implement strategies for client growth, product cross sell and retention. Cultivate strong relationships with the clients in assigned portfolio and work with internal partners to resolve product and service issues. Demonstrated proficiency in account management and full knowledge of the product line and its applications. Deliver program performance reviews virtually and in-person to C-level and business executives